- interest of making a passive income on the side I do vinted resselling and am always coming up with new ways of making money
- would say my hobbies is work the amount of time I spend there
Jack White
worthing
Summary
I am a customer-focused leader with experience running high-performing kitchen operations and delivering strong outcomes in a fast-paced environment. Confident communicating with customers, resolving issues quickly, and driving performance through coaching and structured planning. Motivated by sales growth, building relationships, and turning customer needs into commercial results. Known for being flexible(up to 65hrs a week if needed), approachable, and proactive—ready to take ownership and jump into a new aspect of work life. I feel I have now outgrown where I am at now and I am lacking opportunity to take me further in this career. I have always wanted to venture into a more commission based role so the harder I work the better my outcome , I have spent 5 years at Toby Carvery and have ventured all over throughout the site front and back of house multiple sites when needing staff or manager roles. I have completed various management and skill set training I'm a jack of all trades but to the point where there is nothing else to learn where I am and have peaked so I now believe it is time to venture into something new and work my way forward and up.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Toby Carvery
11.2024 - Current
- Monitored inventory levels, placing orders as necessary to avoid stock shortages.
- Oversaw the smooth opening and closing of the building.
- Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers.
- Organised and scheduled employee shifts and breaktimes.
- Conducted regular performance reviews, providing constructive feedback and setting clear objectives for team members.
- Supervised daily shift operations, identifying and resolving issues to maintain seamless service delivery.
- Supervised team of 15 staff, delegating tasks and managing schedules to optimise shift efficiency.
- Addressed customer complaints with empathy and speed, turning negative experiences into positive outcomes.
- Fostered strong relationships with customers, enhancing brand loyalty and encouraging repeat business.
Kitchen Team Leader
Toby Carvery
09.2021 - Current
- Organised and managed kitchen stock, overseeing timely stock rotation, stocktakes and ordering.
- Managed stock levels, ordering supplies to maintain optimum inventory without wastage.
- Supervised kitchen staff, allocating duties and scheduling shifts to optimise workflow.
- Streamlined food preparation processes, cutting down on serving times while maintaining high standards.
- Led kitchen team in daily operations, prioritising tasks to meet service deadlines efficiently.
- Oversaw work of kitchen team producing high volume of quality meal items.
- Carried out ingredient stock counts, ordering low-stock supplies based on demand.
- Handled chef performance reviews, communicating feedback through appraisals to help improve kitchen operations.
- Conducted regular training sessions for staff, improving skills and maintaining high standards.
- Conducted weekly cost, waste and sales reports for management review.
- Worked with department heads to set production, sales and labour goals.
- Analysed customer feedback, making adjustments to dishes and service to improve dining experience.
Bar Staff Member
Toby Carvery
03.2025 - 05.2025
- Kept bar stocked and organised for easy access and quick service to customers.
Education
GCSEs - Science, Maths, English, Business Studies, Geography, Design and technology, Citizenship, Religious studies
Bohunt school Worthing
01.2021
Skills
- Advanced problem solving
- Customer relations
- Numeracy skills
- Communication skills
- Written communication
- Verbal communication
- Initiative
- Ability to work under pressure
- Time management
- Flexibility
- Enthusiasm
- Commitment
- Friendliness
- Approachability
- Creative thinking
- Time-management
- Decision making
- Self-motivation
Interests
Timeline
Bar Staff Member
Toby Carvery
03.2025 - 05.2025
Shift Supervisor
Toby Carvery
11.2024 - Current
Kitchen Team Leader
Toby Carvery
09.2021 - Current
GCSEs - Science, Maths, English, Business Studies, Geography, Design and technology, Citizenship, Religious studies
Bohunt school Worthing