Jack Ward
March,Cambridgeshire
Summary
Experienced Project Manager known for delivering complex projects on time and within scope. Skilled in stakeholder management, team leadership, and process optimisation, resulting in increased efficiency and client satisfaction. Known for driving project success through strategic planning, risk management, and collaborative problem-solving.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Project Manager
Computacenter
Hatfield
01.2022 - 03.2025
- Discovery and analysis of all servers across Lloyds Banking Group's estate, this includes all unknown devices other workstreams have been unable to fully understand.
- Create and manage all infrastructure changes for head office closures and relocations involving networking, server infrastructure, desktop users and software.
- Cascading in-depth reports after closure/decommission activities updating all relevant customer stakeholders.
- General Project Manager tasks such as RAID management, financial management, governance reporting, managing suppliers and third party contractors.
- Assisted Account Manager and Service Director with contract negotiations between clients, seeking mutually beneficial outcomes.
- Management of multiple workstreams simultaneously.
- Led 3 Infrastructure delivery projects for 3 years while additionally managing workstreams to deliver "Meeting Rooms as a Service" via Service Delivery.
- Assisting Sales leads with pre-sales scoping and requirements gathering for upcoming projects.
- Implemented quality control measures, ensured adherence to standards.
- Mentored employees to maximise development potential as well as completed internal employee development programs.
- Guided the development of project objectives, established clear performance expectations.
Project Manager
European Electronique
Oxford
06.2021 - 01.2022
- RAID management
- Senior stakeholder management
- Management of internal technical resources (network, AV, hardware, server)
- Financial management, billing and reporting
- Governance reporting and presenting to internal stakeholders
- Management of third party contractors and suppliers
- Logistics and procurement of new hardware/software
- Management of up to 14 separate project workstreams simultaneously
Project Coordinator
Computacenter
Hatfield
09.2017 - 06.2021
- Discovery and analysis of all servers across Lloyds Banking Group's estate, including unknown devices other workstreams have been unable to fully understand.
- Triaging solutions for unknown devices with external partners.
- Create and manage all infrastructure changes for head office closures and relocations involving networking, server infrastructure, desktop users and software.
- Cascading in-depth reports after closure/decommission activities updating all relevant customer stakeholders.
- General Project tasks such as RAID management, financial management, governance reporting, managing suppliers and third party contractors.
- Plus an additional 700 servers decommissioned within the project life cycle
- Maintained an organised filing system for all project documents, enhancing accessibility.
- Streamlined processes by implementing innovative management techniques.
- Successful discovery of all servers in customers estate.
IT Consultant
Total Group LTD
Harpenden
08.2014 - 09.2017
- Management of support help desk issues 1st and 2nd line.
- Onsite installations of networking, telephony, server and desktop equipment.
- Troubleshooting of all IT issues raised by customers.
- Management of small IT projects delivering into logistics sector.
Education
A-Levels - Information Technology
North Herts College
Hertfordshire 09.2012 - 07.2014
Skills
- Budgeting oversight
- Quality Assurance
- MS project proficiency
- Advanced excel proficiency
- Goal-Oriented approach
- Client relations
- Meeting facilitation
- Performance tracking
- Time efficiency
- Leadership in team settings
- Health and Safety Compliance
- Financial reporting
Certification
Prince 2 - Foundation & Practitioner, Present
Custom
References available upon request.
Accomplishments
Company Internal Award - "Keeping Promises" - 2024 for successful delivery of a project.
Timeline
Project Manager
Computacenter
01.2022 - 03.2025
Project Manager
European Electronique
06.2021 - 01.2022
Project Coordinator
Computacenter
09.2017 - 06.2021
IT Consultant
Total Group LTD
08.2014 - 09.2017
A-Levels - Information Technology
North Herts College
09.2012 - 07.2014
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