Jack Walmsley

Huddersfield,York

Summary

I am a high achieving and resilient First-Class Psychology graduate from the University of Huddersfield and a current Forensic Psychology master's student at Manchester Metropolitan University currently on track to graduate with a merit. I am looking to utilise my background in academia and my experience working with the general population to secure a Mental Health Support Worker position. I have gained a foundational understanding of clinical formulations, psychometric assessments and treatment models. My theoretical knowledge is combined with my four years experience working as a Barista at Starbucks coffee where I have developed the ability to remain calm under pressure, manage and diffuse public confrontations and maintain professional boundaries. I am keen to deliver high-quality, safe and compassionate person-centred care to individuals under the care of your team.

Overview

years of professional experience

years of post-secondary education

Work history

Barista

Starbucks Coffee

Leeds, Yorkshire

2022.09 - Current

Frontline Public interaction: I facilitate daily interactions with hundreds of customers from diverse backgrounds, enhancing active listening skills, cultural sensitivity, and rapport-building abilities.
Conflict Resolution: I provide an empathetic and supportive presence to regular and new customers experiencing vulnerability or emotional distress, approaching situations with patience and compassion.
Vulnerability Awareness: I constantly manage emotionally charged and confrontational customer interactions calmly and safely, while ensuring the mental well-being of customers and staff by adhering to safety standards.
Operational Accountability: I am expected to carry out health and safety compliance procedures multiple times throughout each shift in a fast-paced environment. I complete this consistently while also maintaining an exceptionally reliable shift attendance record.

Education

Master of Science - Forensic Psychology

Manchester Metropolitan University

Manchester

2025.09 -

Bachelor of Science - Psychology

University of Huddersfield

Huddersfield

2022.09 - 2025.07

Skills

De-escalation and Communication Skills: In my four years of working directly with the general public in a fast-paced environment, I have consistently been tasked with diffusing hostile situations, customer complaints and grievances, and unpredictable behaviour calmly and patiently

Active Listening and Empathy: My four years in hospitality has made me highly skilled at quickly building rapport with individuals from a diverse range of demographic backgrounds This is done through utilising active listening to help identify both verbal and non-verbal behavioural indicators of vulnerability or emotional distress My postgraduate studies further enhanced these skills through group work where quickly building rapport was essential to completing work to a high standard
Teamwork: I have become well accustomed to working within a team in order to meet demands in fast-paced environments where effective and clear communication is both valued and essential

Reliability and Emotional Stamina: I have demonstrated excellent resilience and time-management abilities by maintaining continuous employment while also achieving high levels of academic success both at undergraduate and postgraduate level
Clinical Boundary Management: My postgraduate studies has taught me both the importance of, and how to maintain ethical accountability, confidentiality and professional boundaries when supporting vulnerable individuals
Core Skills and Transferable Competencies:

References

References available upon request.

Timeline