Jack Waller
Folkestone,Kent
Summary
A motivated and dependable Ancient and Medieval History graduate with excellent communication, customer service, and analytical skills. Through experience in retail and customer-facing roles, I have developed the ability to work effectively under pressure, lead a team, resolve customer queries, and deliver high standards of service. Combined with the research and critical thinking skills gained during my degree, I am eager to begin a career where I can contribute positively while continuing to develop professionally.
Overview
9
9
years of post-secondary education
7
7
years of professional experience
Work history
Supervisor
Yankee Candle
Ashford, Kent
2026.01 - Current
- Supervised daily operations of store, ensuring smooth functioning and adherence to standards.
- Lead and motivate team members to deliver excellent customer service.
- Assist management in achieving sales targets and maintaining operational standards.
- Handle customer queries and resolve complaints professionally.
- Assist with staff training and provide guidance to new colleagues.
- Supported stock management and merchandising to optimise store presentation and customer experience.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
Retail sales associate
Yankee Candle
Ashford, Kent
2025.10 - 2025.12
- Delivered friendly and knowledgeable customer service.
- Assisted customers in selecting products tailored to their needs, leading to improved satisfaction.
- Accurately processed transactions using till system, ensuring efficient sales operations.
- Maintained attractive product displays and replenished stock.
- Worked effectively within a busy retail team.
Customer service assistant
Homebase
Folkestone, Kent
2022.04 - 2022.06
- Provided excellent customer service in a busy retail environment.
- Assisted customers with product enquiries and locating items.
- Replenished stock and maintained store presentation.
- Worked collaboratively with colleagues to ensure smooth daily operations.
Veterinary assistant
Medivet
Dover, Kent
2019.06 - 2019.06
- Observed veterinary consultations and routine procedures.
- Assisted with maintaining a clean and organised clinical environment.
- Gained an understanding of professional practice and customer interaction.
- Demonstrated reliability, enthusiasm, and a willingness to learn
Education
Bachelor of Arts - Ancient and medieval history
Royal Holloway, University of London
Egham, Surrey 2022.09 - 2025.06
A-Levels - Biology, history and psychology
The harvey grammar school
Folkestone 2020.09 - 2022.06
GCSEs -
The harvey grammar school
Folkestone 2015.09 - 2020.06
Skills
- Leadership and team supervision
- Customer service
- Organisation and time management
- Problem solving
- Conflict resolution
- Attention to detail
- Teamwork
- Communication
Affiliations
- Resistance Training
- Travelling
- Sports
Timeline
Supervisor
Yankee Candle
2026.01 - Current
Retail sales associate
Yankee Candle
2025.10 - 2025.12
Bachelor of Arts - Ancient and medieval history
Royal Holloway, University of London
2022.09 - 2025.06
Customer service assistant
Homebase
2022.04 - 2022.06
A-Levels - Biology, history and psychology
The harvey grammar school
2020.09 - 2022.06
Veterinary assistant
Medivet
2019.06 - 2019.06
GCSEs -
The harvey grammar school
2015.09 - 2020.06