Jack Turner

As a dynamic operations leader, I managed and executed acquired brands' operations globally, overseeing operations, supply chains and customer care. I set performance goals, analysed data, and drove efficiency improvements. I standardised processes, fostering optimal execution of inventory, shipping, warehousing, and order fulfilment. I cultivated cross-functional collaboration, ensured clear accountability, and served as a primary integration point for multiple parties, nurturing relationships with internal and external partners, internationally and nationally partners. I expanded the company's footprint through partnerships and alliances, while building, scaling, and coaching high-performing teams. My expertise supported acquisitions, identifying operational enhancements, and I facilitated seamless transitions for fast integration. My resourceful mindset and strategic insights contributed to the organisation's growth trajectory.

Led and integrated the Birchbox 3PL Warehouse contract through successful tendering, leveraging business acumen to establish a tailored customer-centric approach. Achieved the seamless implementation of Birchbox operations, meeting SLA targets and financial goals, while fostering enduring two-way client relationships. Assumed full accountability for fulfillment operations, spearheaded IT integration, collaborated with the IT team for post-integration enhancements, and devised operational methodologies from scratch. Owned P&L responsibilities, adapting cost models, identifying improvement areas, and formulating strategic enhancements. Proactively identified, engaged, and crafted solutions for new subscriptions market sector business opportunities alongside P&L considerations. Effectively negotiated and oversaw carrier contract management with Hermes.

Contracted for a 12-month period to drive rapid process improvement. I swiftly targeted critical areas including stock management, 3PL Warehouse, and carrier management, devising a comprehensive strategic plan to overhaul operations, marking a groundbreaking shift for the company since its inception in the UK.

Annual savings of £72k achieved through overhaul of stock management process, involving the Ops Team and securing buy-in from relevant stakeholders.

My leadership extended to managing the tendering processes for both Carrier and 3PL Warehousing contracts, as well as conducting quarterly business reviews with global insights - a process that lead to further annual savings of circa £1m.

Aligned Marketing, Brand, and PR strategies with operational capacity, playing a pivotal role in translating these alignments into tangible financial achievements.

My contributions spanned strategic planning, setting overarching direction, and fulfilling Operations & Customer Service KPIs. I refreshed operational processes, devised a robust KPI framework, and introduced an enduring culture of improvement

Appointed for extensive retail leadership experience, tasked with enhancing shop manager knowledge across a 12-shop network and 70 employees, driving sales growth, EBITDA, and process consistency. Promoted to Acting COO after 8 months amid rapid business evolution, overseeing growth to 24 shops and 250 employees. Led day-to-day operations, collaborated with CEO on strategic planning, nurtured supplier relationships, and managed P&L with shop managers via KPIs and weekly meetings. Forecasted shop targets, introduced structured routines, and analysed performance for improvement. Guided M&A, new brand acquisitions, and achieved 100% YOY turnover growth. Restructured operations, cut labor costs from 42% to 30%, led shop refits, launched successful products, initiated company-wide training, and transformed HR functions. Pioneered self-service adoption and balanced proactive/reactive approaches for efficiency in a startup environment.