Jack Tucker
Credit Analyst
Edinburgh
Summary
Dynamic professional with over 7 years experience in customer service and finance, Adept at managing stakeholder relationships, analysing data and the art of coaching others. Skilled in data analysis, risk assessment and client relationship management within fast paced environments.
If you require any additional work history, let me know and i can provide the necessary details.
Overview
5
5
years of professional experience
Work History
Commercial Credit Analyst
Lloyds Banking Group
06.2023 - Current
- Collaborate with stakeholders to meet the needs of relationship managers and directors by extracting and analysing financial data from commerical clients for accurate lending assessments.
- Input critical data into risk assessment systems, Evaluating client lending applications to determine outcomes and communicating results to relevant managers and directors for decision making in the lending process
Team Manager
Lloyds Banking Group
11.2022 - 06.2023
- Supervised a telephony team within the mortgage division, Coaching and supporting colleagues to meet daily objectives while fulfilling business needs and stakeholder requirements.
- Independently managed workload and performance to achieve key SLAs, ensuring operational efficiency.
- Encouraged team development by setting clear goals and providing guidance to drive progress.
- Delivered business updates and operational changes efficiently and contributed to the onboarding process for new team members.
Senior Mortgage Consultant
Lloyds Banking Group
01.2020 - 11.2022
- Prior to endeavoring in the Team Manager role, i spent 3 years learning the ins and outs of both mortgage applications and supporting our existing clients.
- Provided customer support and handled mortgage applications in a fast paced environment, ensuring SLA and deadline compliance.
- Guided clients through the entire mortgage application process, ensuring a seamless experience from pre-approval to completion.
- Collaborated with colleagues and management on continuous improvement (CI) initiatives, enhancing processes where needed to improve efficiency.
- Communicated with clients, underwriters and other third parties to achieve prompt solutions to any arising issues.
Education
Intermediate 2: B - Business Management
James Gillespies High School
Edinburgh 04.2001 -
Intermediate 2: B - English
James Gillespies High School
Edinburgh 04.2001 -
Intermediate 2: B - Mathematics
James Gillespies High School
Edinburgh, United Kingdom 04.2001 -
Intermediate 2: A - Physical Education
James Gillespies High School
Edinburgh, United Kingdom 04.2001 -
SVQ: Level 2 - Business Administration
James Gillespies High School
Edinburgh 04.2001 -
Intermediate 2: B - Religious Moral And Personal Studies
James Gillespies High School
Edinburgh 04.2001 -
Skills
Verbal and written communication
Stakeholder Management
Relationship Management
Critical Thinking
Adaptability
Data Analysis
Microsoft Excel proficiency
Customer Service
Excel proficiency
Financial Analysis
Timeline
Commercial Credit Analyst
Lloyds Banking Group
06.2023 - Current
Team Manager
Lloyds Banking Group
11.2022 - 06.2023
Senior Mortgage Consultant
Lloyds Banking Group
01.2020 - 11.2022
Intermediate 2: B - Business Management
James Gillespies High School
04.2001 -
Intermediate 2: B - English
James Gillespies High School
04.2001 -
Intermediate 2: B - Mathematics
James Gillespies High School
04.2001 -
Intermediate 2: A - Physical Education
James Gillespies High School
04.2001 -
SVQ: Level 2 - Business Administration
James Gillespies High School
04.2001 -
Intermediate 2: B - Religious Moral And Personal Studies
James Gillespies High School
04.2001 -
Similar Profiles
Duncan SwanstonDuncan Swanston
Mortgage and Protection Advisor at Lloyds Banking GroupMortgage and Protection Advisor at Lloyds Banking Group
Godwin StanislausGodwin Stanislaus
Lead Engineer / Full Stack Developer at Lloyds Banking GroupLead Engineer / Full Stack Developer at Lloyds Banking Group
Varun JayaramanVarun Jayaraman
Senior Release Engineer at Wipro Technologies @Lloyds Banking GroupSenior Release Engineer at Wipro Technologies @Lloyds Banking Group