Jack Tolley

• Maintained stock levels in store.
• Went into schools and dealt with children and parents in a peak rush.
• Assist customers by identifying products to suit their needs and size.
• Handle payments using POS Systems and cash handling.
• Deliver customer service to young children and families.
• Receive and unpack stock effectively, ensuring it is labelled and stored correctly.

• Maintain stock levels in store.
• Worked in different areas, including the drive-thru, front counter and kitchen.
• Assisted customers in hygiene, cleaning the counters, etc.
• Achieved positive reviews for the restaurant for my customer service.

Responded effectively to Cyber Incidents utilising GDPR, the CIA triad, NIST CSF framework

Continuously achieved KPI targets for my team

Achieved number one for Client Feedback in my region.

Worked effectively with my team to engage effectively with clients over the phone and in written communications

Troubleshooted IT Issues on a 1st/2nd line level with RMM.

Managed cloud-based on-premises solutions effectively for over 70 clients.

• Part Time Role to maintain a good financial stance whilst studying at university.
• Maintained cinema policy for copyright protection and ID verification.
• Supported positive guest experiences by delivering friendly welcomes and quiet theatre environment.

• Part Time Role, working back with my former company.
• Responded effectively to Cyber Incidents utilising GDPR, the CIA triad, NIST CSF framework.
• Worked effectively with my team to engage effectively with clients over the phone and in written communications.
• Managed cloud-based on-premises solutions.
• Experienced in ConnectWise tools.
• Microsoft Azure and 365 troubleshooting, administration and configuration.

Directed student-run society focused on computing, cybersecurity, and networking initiatives.
Oversaw organisation of diverse events such as Capture the Flag competitions and hackathons.
Collaborated with the committee to establish a monthly calendar reflecting academic and community aspirations.
Fostered an inclusive atmosphere, aiding new members in acclimatising to the society.
Facilitated partnerships with university staff and industry representatives to create valuable learning experiences.