Jack Thumwood
Swansea,Powys
Summary
Organised and adaptable person with strong communication, persuasion and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice. Proactive in prospecting for new customers and addressing customer requirements.
Overview
8
8
years of professional experience
Work history
Student ambassador
UWTSD
Swansea, Swansea
03.2025 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, weekends and bank holidays.
- Oversaw daily operations to achieve high productivity levels.
- Displayed energy and enthusiasm in fast-paced environment.
- Increased customer satisfaction by resolving issues.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Hero For Hire
Hero For Hire
Swansea, Swansea
03.2024 - Current
- Engaged with audiences at weddings, birthdays and street events by delivering dynamic and interactive performances as Spider-Man.
- Enhanced customer satisfaction by customising performances to meet the specific needs and preferences of clients.
- Provide excellent customer service by responding promptly to client inquiries and addressing any concerns before, during, and after events.
Bartender/Waiter
Ynyscedwyn Arms
Ystradgynlais, Powys
01.2024 - 08.2024
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Maintained bar stocks, replenishing daily as necessary.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Bilingual ability allowed welcoming environment to Welsh Speakers.
Gymnastics Instructor
Neath Abbey Gymnastics Centre
Neath, Neath Port Talbot
06.2017 - 06.2018
- Led thorough warm-ups ahead of practice sessions and competitions.
- Set up and safe proofed gym area before sessions.
- Taught gymnastics skills to children of varied ages, abilities and experience levels.
- Developed dynamic and interesting gym lesson plans to keep students engaged.
Education
Diploma of Higher Education - Humanities and Social Sciences
Gower College Swansea (Coleg Gwyr Abertawe)
Swansea 09.2023 - 07.2024
Bachelor of Science - Psychology and Counselling
University of Wales Trinity Saint David
Swansea 09.2024 -
Skills
- Customer Service
- Payment Processing
- Verbal communication
- Upselling
- Outstanding customer service
- Courteous
- Guest needs anticipation
- Bilingual in English and Welsh
- Bilingual customer service
- Cash management
Accomplishments
Earned medal raising money for the charity Place 2Be.
Languages
English
Fluent
Welsh
Native
Mental Health Support
Provided a safe and comforting environment to support the mental health of coworkers and individuals in need.
Timeline
Student ambassador
UWTSD
03.2025 - Current
Bachelor of Science - Psychology and Counselling
University of Wales Trinity Saint David
09.2024 -
Hero For Hire
Hero For Hire
03.2024 - Current
Bartender/Waiter
Ynyscedwyn Arms
01.2024 - 08.2024
Diploma of Higher Education - Humanities and Social Sciences
Gower College Swansea (Coleg Gwyr Abertawe)
09.2023 - 07.2024
Gymnastics Instructor
Neath Abbey Gymnastics Centre
06.2017 - 06.2018
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