- I am a big sports fan, both playing and watching Particularly football, cricket and golf
- I have a young son so I love spending time with family
JACK THOMPSON
Mitchell,Cornwall
Summary
I am a store manager with 11+ years experience in the kitchen and building industry, working both as a trade sales assistant and store manager. I have gained valuable skills and experience in this field and would be a great asset to your company.
Overview
13
13
years of professional experience
Work History
Store Manager
Magnet Ltd
St Austell, Cornwall
08.2024 - Current
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Actioned customer feedback to improve product and service provisions.
- Merchandised displays to showcase new and popular items.
- Monitored competitor activity, adapting strategies to maintain a competitive edge in the market.
- Utilised CRM systems to gather customer feedback, using insights to improve service and product range.
Trade Salesperson
Magnet Ltd
St Austell
02.2015 - 08.2024
- £250k + sales in the last 2 calendar years.
- Developed CRM strategies to build strong customer relationships and drive repeat business.
- Explored design aspects of business while managing trade counter, enhancing customer experience.
- I started my career at Magnet in a predominantly warehouse-based role and have progressed over time to a more sales-related role within the trade counter.
- Stock control and management.
- High warehouse and cleanliness standards.
- Designed innovative kitchen layouts to align with client specifications and preferences.
- Acquired forklift licence for warehouse operations.
Stores assistant
Callestick Farm
Truro
05.2014 - 09.2014
- Collated customer orders from stock for despatch, ensuring accuracy and readiness.
- Loaded delivery vans for timely dispatch and conducted delivery driving as required.
- Maintained store standards for cleanliness and health and safety compliance.
- Basic office duties including use of Sage software for invoicing.
- Keeping freezers/warehouse at correct temperatures.
Stock assistant
Next Plc
Truro
12.2013 - 05.2014
- Managed stock control IT systems to ensure accurate inventory tracking.
- Verified accuracy of goods in and stock levels to maintain operational integrity.
- Replenished stock on shop floor, ensuring compliance with company standards and optimising stock availability.
- Ensuring stock was displayed in line with company standards.
- Processed customer returns efficiently.
Education
GCSE and A Level - Business Studies, Information Technology, Physical Education
Newquay Tretherras
Newquay06-2012
Skills
- Sales
- CRM expertise
- Inventory management
- Sales prediction
- Data analysis
- Operational efficiency
- Warehouse operations
- SAP expertise
- Fusion/2020 software
- Microsoft Office proficiency
- Microsoft Word
- Expert
- Team leadership
- Problem solving
- Performance assessment
- Product expertise
Custom
Available on request.
Interests
Timeline
Store Manager
Magnet Ltd
08.2024 - Current
Trade Salesperson
Magnet Ltd
02.2015 - 08.2024
Stores assistant
Callestick Farm
05.2014 - 09.2014
Stock assistant
Next Plc
12.2013 - 05.2014
GCSE and A Level - Business Studies, Information Technology, Physical Education
Newquay Tretherras