Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Jack Thompson

Coventry,Warwickshire

Summary

Results-driven professional with 6+ years of experience providing high-quality business management support. Skilled in assisting senior leadership to drive strategic goals, lead change initiatives, and improve operational efficiency. Eager to contribute expertise and passion to a central business support role in a dynamic, purpose-driven team.

Overview

8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work History

Assistant Manager

The Royal Oak
Coventry, West Midlands
01.2017 - Current
  • Provided high-quality management support to the Business Owner, playing a key role in the business' achievement of 'Admiral Taverns Pub of the Year' at the British Pub Awards 2025.
  • Presented data-driven, actionable ideas to stakeholders, incorporating customer feedback, leading the successful implementation of these changes.
  • Introduced a new booking system - 'Res Diary' - which automated booking confirmations and table assignments, optimising seating capacity and higher turnover rates.
  • Developed and launched upselling strategies, including a '2-4-1' offer and 'Kids Eat Free' promotion, boosting bookings during off-peak hours and increasing revenue.
  • Line managed a cross-departmental team of approximately 30 staff, overseeing daily operations, delegating tasks, and providing support.
  • Coordinated corporate events, music events, and celebrations, tailoring experiences to customer preferences.
  • Developed and maintained strong relationships with suppliers and contractors, ensuring quality and timely service delivery.

Barista Supervisor

Caffeine Project
Coventry, West Midlands
01.2024 - 07.2025
  • Oversaw daily operations including opening/closing procedures, financial reconciliation, and stock control to ensure compliant running of business.
  • Took ownership of internal communications, ensuring that all team members were informed of changes, priorities, and weekly business goals - aligning day-to-day operations with broader business objectives.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Managed customer feedback and resolved service challenges diplomatically.
  • Trained new and junior staff members on company policies and procedures, such as coffee brewing techniques - including grinding, steaming and latte art - to maintain service quality standards.

Education

Bachelor of Arts - Sports and Event Management

Coventry University
Coventry
09.2019 - 07.2021

A-Levels - Economics, English Language, and Physical Education

Lawrence Sheriff
Rugby, Warwickshire
09.2017 - 06.2019

GCSEs -

Lawrence Sheriff
Rugby, Warwickshire
09.2012 - 07.2017

Skills

  • Business Management Support
  • Stakeholder Relations
  • Leadership and Team management
  • Governance and assurance
  • MS Office Suite Proficiency
  • Problem Solving and Decision Making

Certification

  • Level 2 Award for Personal License Holders (RQF) - Highfield
  • Emergency First Aid, Learn2
  • Fire Warden Training - High Speed Training



Accomplishments

  • 'Admirals Taverns Pub of the Year' - The Great British Pub Awards 2024

References

References available upon request.

Timeline

Barista Supervisor

Caffeine Project
01.2024 - 07.2025

Bachelor of Arts - Sports and Event Management

Coventry University
09.2019 - 07.2021

A-Levels - Economics, English Language, and Physical Education

Lawrence Sheriff
09.2017 - 06.2019

Assistant Manager

The Royal Oak
01.2017 - Current

GCSEs -

Lawrence Sheriff
09.2012 - 07.2017

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Jack Thompson