Jack Thompson
Coventry,Warwickshire
Summary
Results-driven professional with 6+ years of experience providing high-quality business management support. Skilled in assisting senior leadership to drive strategic goals, lead change initiatives, and improve operational efficiency. Eager to contribute expertise and passion to a central business support role in a dynamic, purpose-driven team.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Assistant Manager
The Royal Oak
Coventry, West Midlands
2017.01 - Current
- Provided high-quality management support to the Business Owner, playing a key role in the business' achievement of 'Admiral Taverns Pub of the Year' at the British Pub Awards 2025.
- Presented data-driven, actionable ideas to stakeholders, incorporating customer feedback, leading the successful implementation of these changes.
- Introduced a new booking system - 'Res Diary' - which automated booking confirmations and table assignments, optimising seating capacity and higher turnover rates.
- Developed and launched upselling strategies, including a '2-4-1' offer and 'Kids Eat Free' promotion, boosting bookings during off-peak hours and increasing revenue.
- Line managed a cross-departmental team of approximately 30 staff, overseeing daily operations, delegating tasks, and providing support.
- Coordinated corporate events, music events, and celebrations, tailoring experiences to customer preferences.
- Developed and maintained strong relationships with suppliers and contractors, ensuring quality and timely service delivery.
Barista Supervisor
Caffeine Project
Coventry, West Midlands
2024.01 - 2025.07
- Oversaw daily operations including opening/closing procedures, financial reconciliation, and stock control to ensure compliant running of business.
- Took ownership of internal communications, ensuring that all team members were informed of changes, priorities, and weekly business goals - aligning day-to-day operations with broader business objectives.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Managed customer feedback and resolved service challenges diplomatically.
- Trained new and junior staff members on company policies and procedures, such as coffee brewing techniques - including grinding, steaming and latte art - to maintain service quality standards.
Education
Bachelor of Arts - Sports and Event Management
Coventry University
Coventry 2019.09 - 2021.07
A-Levels - Economics, English Language, and Physical Education
Lawrence Sheriff
Rugby, Warwickshire 2017.09 - 2019.06
GCSEs -
Lawrence Sheriff
Rugby, Warwickshire 2012.09 - 2017.07
Skills
- Business Management Support
- Stakeholder Relations
- Leadership and Team management
- Governance and assurance
- MS Office Suite Proficiency
- Problem Solving and Decision Making
Certification
- Level 2 Award for Personal License Holders (RQF) - Highfield
- Emergency First Aid, Learn2
- Fire Warden Training - High Speed Training
Accomplishments
- 'Admirals Taverns Pub of the Year' - The Great British Pub Awards 2024
References
References available upon request.
Timeline
Barista Supervisor
Caffeine Project
2024.01 - 2025.07
Bachelor of Arts - Sports and Event Management
Coventry University
2019.09 - 2021.07
A-Levels - Economics, English Language, and Physical Education
Lawrence Sheriff
2017.09 - 2019.06
Assistant Manager
The Royal Oak
2017.01 - Current
GCSEs -
Lawrence Sheriff
2012.09 - 2017.07