Jack Thompson

• Demonstrated safe equipment use for minimised risk of injury or damage.
• Delivered excellent customer service to facilitate a welcoming environment.
• Supported event coordination activities, contributing to successful functions.
• Carried out daily maintenance checks for safety assurance.
• Improved customer service standards by managing reception area efficiently.
• Reported equipment faults to maintenance teams, enabling prompt resolution.
• Assisted in the organisation of centre events, enhancing community engagement.
• Contributed to team meetings for better decision-making processes.
• Coordinated room bookings, ensuring optimal usage of centre spaces.
• Built positive relationships with clients to encourage continued class attendance.
• Managed incoming calls professionally, improving communication with clients.
• Handled customer complaints proactively, resulting in enhanced satisfaction levels.
• Advised customers of rules and regulations to maintain safe facilities and activities.
• Provided information about centre services, promoting increased participation.

Assist Test Technicians with day to day laboratory activities including:

IP (Ingress protection)

EMC (Electromagnetic Compatibility)

Climatic Testing (Temperature and Humidity)

Vibration Testing

Salt Spray Testing

Oversaw daily operations to achieve high productivity levels.

Conducted testing to diagnose system faults with manufacturers equipment

Observe testing output and log results accurately during the process

Assess test results against the requirements for the quoted standards and determine pass/fail criteria. i.e. for IP testing ingress of dust or water.