Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Jack Thoma

Hawick,Roxburgh

Summary

Hello, having primarily been self employed in working life since youth, working up the chain from sales assistant to manager of a licensed convenience store in the Scottish Highlands, gained vast experience and know how, moved up to being the part owner of another licensed convenience store in the Scottish Borders. Also have experience working as a kp,waiter/barman, tour guide, deck hand, fisherman, concrete layer/laborer,groundwork's, laboring with fitters, plasterers, painters and decorators, animal care/welfare,drone operations. Hold the belief that the hard work and skills that I have obtained can be transferred into a new role or position, looking and willing to relocate to start a new role at short notice, there is no substitute for hard work and feel up to the challenge of succeeding and hopefully prospering in a new role. Over all I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task. In previous role as a small business owner and previous occupations, demonstrated the ability to work under intense pressure, manage staff of up to 10 employees inc, ordering of stock, cash handling and basic account management, working part time on a advisory role on/behalf of some small business owners, worked with numerous and ever changing modern operating systems, recently a data science course through further education. During the period of the years 2020 to 2022 in order to advance previous knowledge of Painting and Decorating, have recently successfully passed a City and Guilds course at Borders College. Results-driven with forward-thinking approach centered on company success and competitive growth. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task lay out and trained in multiple fields. Motivated to learn, grow and excel in any given industry. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee offering excellent communication and good judgment. Experienced manager with over 10 years of experience in store management. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Innovative and talented at monitoring daily operations, overseeing bookkeeping and handling logistics and sales. Experienced in hiring, mentoring and training team to foster business growth. Emphasizes customer service and employee development as keys to success. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Goal-oriented Small Business Owner with superior understanding of rival companies and changing markets. Proven history of making profitable business choices and maximizing revenues through streamlining business processes.

Overview

38
38
years of professional experience
29
29
years of post-secondary education
16
16
Certificates
1
1
Language

Work History

CSCS Gatesman, Hawick Flood Defense

McLaughlin and Harvey
Hawick, Roxburgh
05.2020 - 09.2020
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Improved operations through consistent hard work and dedication.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Carried out day-to-day duties accurately and efficiently.
  • Collaborated with team members to achieve target results.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Painter and Decorator

Barrie Woods Construction, Ardrossan
05.2005 - 09.2019
  • Painted surfaces using brushes, spray guns and paint rollers.
  • Operated power sprayers and hand tools to prepare and paint large areas.
  • Mixed and matched paints according to customer specifications.
  • Painted indoor areas such as hallways, bathrooms and lobbies.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Bid on projects, prepped sites and completed projects in line with customer specifications and requirements.
  • Repaired wall holes and scrapes.
  • Moved painted items to drying racks and finished coated surfaces by baking painted items in oven.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
  • Painted lines for parking lot stalls and safety lines on curves in road.
  • Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
  • Selected proper amount and type of thinners and accelerant to be used for specific jobs.
  • Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Obtained correct dimensions and specifications by properly measuring areas.
  • Protected surfaces from damage and spills by using drop cloths prior to and during painting.
  • Worked holidays and weekends depending on shifting needs of project.
  • Conducted final work check to assess quality and make corrections if necessary.
  • Applied caulk, putty and plaster to walls using correct techniques to achieve professional finishes.
  • Interacted with clients to report progress and verify timetable for completed work.
  • Applied paint with cloth, brush, sponge and fingers to create special effects.
  • Calculated accurate amounts of materials and estimated time for planned jobs.
  • Trained new staff on initial setup routines and continual work monitoring procedures.
  • Primed and sealed surfaces to best support paint coats.
  • Achieved optimal adherence by washing, treating and sanding surfaces.
  • Performed regular preventive maintenance on tools and equipment to support best quality of work.
  • Corrected surface imperfections by filling cracks, holes and joints.

Small Business Owner

Licensed Convenience Store-Costcutters
Hawick, Roxburgh
03.2014 - 12.2020
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Outlined finances, goals and daily operations of company in detailed business plans.
  • Determined best courses of action for company based on regional market trends and demands.
  • Frequently studied market to keep abreast of new industry trends.
  • Used business software packages to maintain files and administrative records.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Coached and mentored employees through effective recruitment, hiring and goal setting methods.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Drafted invoices for completed work.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Managed, trained and motivated personnel to continuously improve knowledge and abilities in field.
  • Managed daily operations of organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.

  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Interacted well with customers to build connections and nurture relationships.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained new employees on proper protocols and customer service standards.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Store Manager

Inver Park Stores
01.2006 - 12.2014
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Completed point of sale opening and closing procedures.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated merchandise and displays to feature new products and promotions.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Prepared annual budgets with controls to prevent overages.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Evaluated suppliers to maintain cost controls and improve operations.

Waiter/Front

Inver Lodge Hotel, Lochinver
01.2004 - 03.2008
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Inspected dishes and utensils for cleanliness.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Met with chef to review daily specials and menu changes.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Informed customers about daily and seasonal specials.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.

Tour Guide/Deck hand

Statesman Cruises
Lochinver, HLD
01.2002 - 11.2005
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories.
  • Provided information on various sites throughout Highland area, relaying little-known stories to provide interest.
  • Built personal relationships with guests to promote positive experiences.
  • Researched information on local wildlife and history to provide accurate, detailed tours.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Improved operations through consistent hard work and dedication.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Collaborated with team members to achieve target results.
  • Created plans and communicated deadlines to complete projects on time.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Resolved problems, improved operations and provided exceptional service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Onboarded new temps by entering employee information into systems.
  • Worked closely with management staff to create new and lucrative tours.
  • Guided groups of up to 50 people on tours of Highland area via international bus tours.
  • Provided information on various sites throughout Highland area, relaying little-known stories to provide interest.
  • Trained apprentice guides to educate on information to present to tourists and travelers.
  • Collected and deposited payments from guests.
  • Provided information on various sites throughout local area, relaying little-known stories to provide interest.
  • Researched information on Lochinver to provide accurate, detailed tours
  • Provided information on various sites throughout Lochinver area, relaying little-known stories to provide interest.
  • Researched information on Lochinver to provide accurate, detailed tours.

Education

City and Guilds - Painting and Decorating

Scottish Borders College
Galashiels, SCB
09.2020 - 07.2022

Ullapool High School
Ullapool, HLD
05.2003 - 05.2005

Ullapool High School
06.2000 - 05.2022

Ullapool High School
08.2000 - 08.2003

Skills

    Delegation

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Certification

Customer Care (10+ years)

Additional Information

  • Thank you for reading and I hope to hear back from you at your earliest convenience, many thanks. , Willing to relocate: Anywhere

Timeline

City and Guilds - Painting and Decorating

Scottish Borders College
09.2020 - 07.2022

CSCS Gatesman, Hawick Flood Defense

McLaughlin and Harvey
05.2020 - 09.2020

Small Business Owner

Licensed Convenience Store-Costcutters
03.2014 - 12.2020

Store Manager

Inver Park Stores
01.2006 - 12.2014

Painter and Decorator

Barrie Woods Construction, Ardrossan
05.2005 - 09.2019

Waiter/Front

Inver Lodge Hotel, Lochinver
01.2004 - 03.2008

Ullapool High School
05.2003 - 05.2005

Tour Guide/Deck hand

Statesman Cruises
01.2002 - 11.2005

Ullapool High School
08.2000 - 08.2003

Ullapool High School
06.2000 - 05.2022
Jack Thoma