Jack Theobald
Launceston,Cornwall
Summary
Motivated customer service and food safety & cooking professional who aims to maximise customer satisfaction through effective communication and problem solving skills, alongside consistency and hygiene while cooking. Experience in managing monetary transactions to process orders and maintaining an organised workspace in a fast-paced time pressure environment aids me in creating positive customer interactions.
Overview
2
2
years of professional experience
Work History
Restaurant Cashier
The Black Pearl Launceston
Launceston, Cornwall
05.2024 - 09.2026
- Processed payments by cash, or card to complete transactions.
- Processed financial transactions using cash registers and card machines, ensuring accurate handling of payments.
- Calculated and provided accurate change to customers after transactions.
- Maintained clean, tidy and organised checkout areas.
- Trained new staff on cashiering procedures and customer service excellence.
- Delivered outstanding customer service by promptly responding to queries and offering assistance.
- Managed incoming telephone enquiries by providing clear information and assistance to customers, making reservations, and providing take-away information, broadening service accessibility.
- Collaborated with kitchen and wait staff to ensure timely order processing, improving overall efficiency and customer service.
- Maintained neat and clean shop floor and storage areas.
Chef
The Black Pearl Launceston
Launceston, Cornwall
05.2024 - 09.2026
- Monitored cooking processes, adjusting temperatures and seasoning for perfect dish execution.
- Conducted food safety inspections, maintaining strict hygiene standards in the kitchen.
- Enforced health and safety standards for food storage, preparation and handling.
- Trained new chefs, imparting essential culinary skills and kitchen management techniques.
- Analysed customer feedback, making adjustments to enhance dining satisfaction.
- Managed inventory, placing orders for supplies while adhering to budget constraints.
- Collaborated with the front-of-house team to ensure seamless service delivery.
- Maintained cleanliness and organisation of kitchen stations and storage areas.
- Maintained high levels of kitchen hygiene, including cleaning surfaces and equipment regularly.
- Followed all rules and regulations related to safe food handling, preparation and storage.
- Managed disposal of kitchen waste and recycling to maintain a clean and safe kitchen environment.
- Worked with and maintained oil quality in fryer, using a temperature probe to ensure raw meats are cooked to perfection and safe to serve.
Education
A-Levels - Maths, Geography, PE
Launceston college
Launceston, CON01-2026
GCSEs - Maths, English, Sciences
Launceston college
Launceston, CON01-2024
Skills
- Financial transaction handling
- Punctuality
- Cash register operation
- Order taking
- Customer service
- Food safety
- Cleaning standards
- Store appearance maintenance
- Team collaboration
- Verbal communication
- Listening actively
- Problem resolution
- Patience and composure
- Positive attitude
- Quick mental arithmetic
- Calmness under time pressure
Reference
Dylan Mctoal (Manager and owner of The Black Pearl Launceston)
+44 7407 077603
Hobbies and interests
- Been a part of and captained various football teams over the years which has aided my leadership and teamwork skills
- Also attend the gym to maintain a high level of physical health and well being
Timeline
Restaurant Cashier
The Black Pearl Launceston
05.2024 - 09.2026
Chef
The Black Pearl Launceston
05.2024 - 09.2026
A-Levels - Maths, Geography, PE
Launceston college
GCSEs - Maths, English, Sciences
Launceston college