Motivated and dependable individual currently on a gap year, seeking part-time work in a fast-paced, customer-focused environment. Brings 2 years of experience as a punter on the River Cam and previous work as a cashier at a local newsagents. Strong communication and customer service skills, with a proven ability to handle responsibility, manage time effectively, and work both independently and as part of a team. Physically resilient, quick to learn, and comfortable engaging with people from all backgrounds. Achieved 3 A Levels at grade A and now looking to build further experience alongside future university plans.
Overview
4
4
years of professional experience
51
51
years of post-secondary education
Work history
Punting Chauffeur
Cambridge Punt Company & Rutherford's Punting
Cambridge, Cambridgeshire
09.2023 - Current
Customer Service & Communication – Regularly interacted with a diverse range of customers, ensuring a positive and engaging experience through clear, friendly, and informative communication.
Teamwork – Worked collaboratively with other punters and staff to manage bookings, coordinate tours, and maintain smooth daily operations, especially during peak tourist seasons.
Time Management – Balanced tight schedules and back-to-back tours efficiently, often under pressure, to ensure timely service delivery without compromising on quality.
Physical Stamina & Resilience – Maintained high levels of physical performance and endurance while punting for long hours in varying weather conditions, demonstrating strong work ethic and discipline.
Problem Solving – Adapted quickly to unpredictable situations such as difficult customers, overcrowding, or changing river conditions, resolving issues calmly and effectively.
Leadership & Initiative – Took charge of guiding tours, ensuring safety, and sometimes mentoring newer punters, showing confidence and responsibility in leading groups.
Cultural Awareness – Gained valuable experience working with international tourists, improving your ability to connect with people from different backgrounds and tailor your communication accordingly.
Conflict Resolution – Handled customer complaints or disputes diplomatically and professionally, turning potentially negative experiences into positive outcomes.
Adaptability – Learned to stay flexible and resourceful in a dynamic, outdoor job that required rapid responses to weather, customer needs, and business fluctuations.
Sales & Persuasion – Developed persuasive skills through upselling private tours and promoting services to passers-by, contributing directly to company revenue.
Cashier
Shaun's Newsagents
Cambridge, Cambridgeshire
10.2021 - 10.2023
Handled customer transactions accurately and efficiently, maintaining trust and professionalism at the till.
Prepared and enveloped weekly bills for newsround customers, demonstrating strong attention to detail and organisational skills.
Cleaned and restocked shelves regularly, helping maintain a tidy, well-presented shop environment.
Worked independently and as part of a team, taking initiative to complete tasks without supervision.
Provided friendly and helpful customer service, building rapport with regular customers and resolving queries confidently.
VOLUNTEER: CONSULTANT OF CLIMATE CHANGE IMPACTS at MINISTRY OF ENVIRONMENT AND CLIMATE CHANGE OF PUNTVOLUNTEER: CONSULTANT OF CLIMATE CHANGE IMPACTS at MINISTRY OF ENVIRONMENT AND CLIMATE CHANGE OF PUNT