Jack Stoddart

• Overseeing daily operations of the bar and events, ensuring smooth service and customer satisfaction.
• Fostering a friendly and comfortable environment by building a strong rapport with regular and returning customers.
• Managing rotas.
• Interviewing, trialing and training new staff.
• Opening and closing the bar daily, cashing up and banking.
• Serving craft beer, natural wine, and classic cocktails.
• Learning about the production of craft beer, cider and natural wine to offer expertise and recommendations to customers.
• Managing stock levels, ordering and receiving deliveries.
• Dealing with complaints and potentially volatile situations in a patient, empathetic and effective manner.
• Completed full cellar training.

• Assisting with food preparation before and during service.
• Plated starters and mains to meet presentation standards during service.
• Managing the pastry section during busy evening service.

• Assisting customers with queries and complaints in relation to their event tickets via email and telephone.

• Managing postal manifests on a daily basis.

• Packing and dispatching customers’ orders.

• Working on-site at large scale live music events in case any of our customers had issues with their tickets.

• Managing a small team of bar staff at a newly opened beach-front bar.

• Training staff in making mixed drinks and cocktails.

• Assisting with the development of the drinks menu and bar aesthetic.

• Served classic cocktails in an upmarket jazz and cocktail bar.

• Maintained professional appearance and service to create welcoming atmosphere for patrons.

• Dealing with customer complaints in a professional and appropriate manner.

• Organising bookings and events via email and telephone.

• Training and supervising a team of staff.

• Monitoring stock and placing orders.

• Cash handling and till use, including cashing up takings.

• Serving drinks, waiting tables and providing a friendly and professional service.

• Developing food and drink menus, including cocktails.

• Serving food and drinks.

• Understanding the fundamentals of customer service.

• Being efficient, well presented and friendly.

• Completing industry standard health and safety training.