Jack Stedman
Hexham,Northumberland
Summary
Motivated individual considered kind, energetic and hard working. Always aiming to work to the highest standard and achieve as much as possible while learning new skills. Can adapt to changing situations and face up to the challenge of pressure while working well and communicating with others. Constantly responsible and dedicated to any job given with proven multitasking and organisational skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Volunteer
Oxfam
Hexham, Northumberland
2017.09 - 2018.09
- Participated in volunteer work in different types of public relations, and customer service.
- At bookshop, operated till for cash and card exchanges, as well as having responsibility for banking and posting of important documents.
- Catalogued up to 70 books daily, checked and renewed stock levels, and helped to clean and organise merchandise.
- Dealt with customers in gracious and polite manner, and utilised time, when not busy, to help others.
- Learnt how to work under pressure and found experience also beneficial to helping with Duke of Edinburgh award.
Work Study Student
Northumbrian Water
Durham
2019.08 - 2019.10
- Spent two weeks working alongside communication and marketing team.
- Worked and participated in company's current advertising campaign for recruiting engineers by designing over 8 poster designs.
- Attended meetings, watched how design briefs were met, and learnt how to engage in a professional workplace environment.
Childcare
Neighbours
Hexham, Northumberland
2018.09 - 2021.08
- Entrusted by neighbours to watch over and care for their two young children while they were away up to three times weekly. Maintained strong relationship with children so both felt safe and helped them with their homework.
Customer assistant
Marks and Spencers
Hexham, Northumberland
2022.06 - 2024.06
- Built up skills with technology using Honeywell device for tasks from DEF checks to customers' orders, and using both belted and SCOT tills.
- On either till, can process refunds, cash-back, gift receipts, and all other functions to ensure process goes smoothly for customer.
- While on till, maintained friendly communication with customers, processing nearly 200 customers daily in speedy and efficient manner.
- Regularly kept up to date with both store deals and product relocation to answer and direct any customers who approached with questions.
- Participated and received training in first aid, and emergency team training in event of fire.
Sales assistant
Millets
Hexham, Northumberland
2024.06 - Current
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Organised displays to promote latest stock and encourage customer engagement and purchases.
- Assisted customers in locating specific items.
- Resolved customer complaints and process issues with proactive problem-solving skills, such as replacing or refunding items.
- Operated cash registers with accuracy, processed cash and card transactions, and was entrusted to deliver money to be banked.
- Replenished floor stock and processed deliveries of up to 70 boxes promptly, maximising product availability for customers.
Education
3 YR BA (Hons) - Graphic Design
Northumbria University
Newcastle upon Tyne 2020.09 - 2023.05
Skills
- First Aid and CPR
- Emergency Team training
- Retail sales expertise
- Cash handling
- Safe food handling
- Keen problem-solver
- Team player and good communication skills
- Advertising understanding
- Visual and logo design
- Adobe Photoshop, InDesign, and Illustrator
- Website design
Interests and Hobbies
My interests and hobbies are mainly linked to exercise, charity work and different forms of art. I am also an enthusiastic fan of film, TV, video games and other media and like to draw upon them for inspiration in my artwork such as miniature painting. I keep myself in good shape by regularly working out both at home and at the gym as-well as running both alone and with friends as I did at university with the Northumbria University Running Society. I completed the Great North Run in 2022 within two hours. I have also previously helped out as a volunteer for the Race for Life events, raised money for Movember and donate blood whenever I'm able to.
References
Jade Blakey
Food Manager-Marks and Spencers
Contact email: jade.blakey@mnscorp.net
Clare Moulding
Store Manager-Millets
Contact email: clare.moulding@jdplcretail.com
Timeline
Sales assistant
Millets
2024.06 - Current
Customer assistant
Marks and Spencers
2022.06 - 2024.06
3 YR BA (Hons) - Graphic Design
Northumbria University
2020.09 - 2023.05
Work Study Student
Northumbrian Water
2019.08 - 2019.10
Childcare
Neighbours
2018.09 - 2021.08
Volunteer
Oxfam
2017.09 - 2018.09