Jack Smith
Glasgow
Summary
Dynamic professional with a strong focus on leadership excellence and staff motivation, adept at mentoring and coaching to drive team success. Demonstrates exceptional time efficiency and effective communication skills, ensuring seamless stakeholder management. Committed to utilising these core competencies to achieve organisational goals and foster a collaborative work environment.
Offering strong leadership and communication skills, with solid foundation in managing teams and maintaining performance within all circumstances. Knowledgeable about fostering collaborative work environment and motivating team members to achieve their best. Ready to use and develop problem-solving, organisational, and interpersonal skills in any given role.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Team Manager
Capita
Glasgow
05.2022 - Current
- Cultivated a strong rapport with team members and clients to ensure best outcomes always delivered.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Developed and implemented action plans for continuous process improvement initiatives including high levels coaching.
- Enhanced team productivity by implementing effective project management strategies.
- Stepped in when required to support in Operations Manager role, ensuring continued performance and updates for all key stakeholders.
- Boosted morale by recognising and rewarding exceptional work.
- Ensuring performance and staff morale during challenging periods campaign wide such as relocation, redundancy and TUPE.
Kura Coach/Team Manager
Kura
Glasgow
03.2015 - 05.2022
- Team manager role after 3 years customer service advisor and seconded trainer role.
- Implemented effective coaching strategies to improve performance within call centre environment.
- Conducted performance evaluations regularly, providing constructive feedback for continuous improvement.
- Providing opportunities for development with track record of employees being promotes to roles within business.
- Conducted onboarding training along with coaching for tenured staff for multiple campaigns.
- Managed teams who specialised ion vulnerability along with business customers with the energy sector.
General Duties
Beech Tree Inn
Killearn, Stirling
04.2012 - 03.2015
- Both front of house and kitchen duties within popular independent restaurant and bar.
- Promoted to supervisor which entailed giving training and ensuring orders completed for stock were required.
- Providing updates to proprietor regarding sales and feedback provided by customers.
Education
Diploma of Higher Education - Journalism
Edinburgh Napier University
Edinburgh 09.2011 - 04.2014
Skills
- Leadership excellence
- Staff motivation
- Mentoring and coaching
- Time efficiency
- Effective Communicator
- Stakeholder management
References
References available upon request.
Timeline
Team Manager
Capita
05.2022 - Current
Kura Coach/Team Manager
Kura
03.2015 - 05.2022
General Duties
Beech Tree Inn
04.2012 - 03.2015
Diploma of Higher Education - Journalism
Edinburgh Napier University
09.2011 - 04.2014