Jack Skelton
Summary
A social science graduate benefitting from an interdisciplinary degree studying politics, criminology, law, economics, sociology, and history, gaining a distinctive view of the world. Strong skills in research, communication, critical thinking, and problem-solving. I provide excellent customer service and quickly resolve problems whilst following all procedures. Excellent communicator with the ability to make decisions effectively. A fast learner who easily adjusts to new situations and systems, with an eye for detail.
Overview
7
7
years of professional experience
Work History
Subject Matter Expert
Tesco Bank
Glasgow
07.2024 - Current
- Supported the successful Part VII transfer from Tesco Bank to Barclays by advising customers on product implications via a dedicated support line and processing legal objections in full compliance with regulatory requirements.
- Completed credit card training and upskilled in customer protection, acting as the first point of contact for fraud.
- Progressed into the outbound team, handling more complex cases, managing high‑priority mailbox workflows, and ensuring accurate completion of the TW17 report.
- Gained experience through multiple coaching sessions with AML Screening and High‑Risk teams, developing skills in sanctions screening, anti‑money laundering processes, and investigative assessment techniques.
- Currently on secondment within the Legal Notices Team, collaborating with Barclays to process and fulfil legal orders efficiently, accurately as part as project Seria
Retail Sales Associate
Onestop
Motherwell, North Lanarkshire
05.2019 - 07.2024
- Developed loyalty and retention strategies to increase customer numbers, leading to a rise in sales of over fifty percent.
- Identified and implemented new initiatives to grow income generation, such as creating partnerships with online delivery platforms.
- Utilised new sales platforms and technologies to expand the business.
- Analysed sales figures, identifying areas to improve, and implementing a plan of action.
- Resolved complex disputes with professionalism, offering practical solutions to maintain customer satisfaction and uphold a stellar reputation.
- Trained new members of staff, ensuring these members can continually develop.
- Partnered with marketing teams to create promotional offers and content, promote offerings on diverse platforms, and identify potential customers for follow-up contact.
- Learnt about new goods and services by attending seminars, workshops, and conferences for demonstrations and walkthroughs.
Education
Scottish Qualifications Certificate - Scottish Highers
Brannock High School
08.2019
Bachelor of Arts - Social Science
Glasgow Caledonian University
06.2023
Skills
- Brand awareness
- Outgoing and enthusiastic
- Results driven
- Critical thinking
- Problem-solving
- Attention to detail
Hobbies and Interests
A committed 1XV rugby player with a strong passion for sport, fitness, and team development. Demonstrated leadership as school captain and head of multiple associations, contributing meaningfully to school life and earning the prestigious Spirit of the School award.
Active in the Boys’ Brigade from primary through senior school, reflecting long‑term dedication, discipline, and service. Within club rugby, serve as part of the senior leadership team, supporting player welfare, coordinating events, and acting as a trusted liaison between players and committee. Recently captaining the 1XV.
Enthusiastic traveller with a genuine interest in meeting new people and exploring diverse cultures, bringing a broad, adaptable, and people‑focused approach to both sport and professional environments.
Timeline
Subject Matter Expert
Tesco Bank
07.2024 - Current
Retail Sales Associate
Onestop
05.2019 - 07.2024
Scottish Qualifications Certificate - Scottish Highers
Brannock High School
Bachelor of Arts - Social Science
Glasgow Caledonian University