Jack Saward

• Responsible and managed item creation process for the QAD group with over 300 users and maintenance of large volumes of part numbers.
• Created automation workflows in ERP system to ensure smooth and accurate item creation for all involved stakeholders such as finance, planning, engineering and purchasing.
• Monthly reporting on key performance metrics to ensure our SLAs are being adhered and improve lead times.
• Data analysis & Data cleansing
• Managed Pricelist process for the QAD user group and updated and maintained pricelist data in the system
• Oversaw key item descriptor process for customer facing documentation for the QAD user group.
• Key member in group wide projects in terms of Data with the following: Upgrade to QAD ERP system, transformation of historical configured items to single, flat level items in 2024,2025, and 2026. Centralised item data creation process for the QAD group.
• Addressed data discrepancies and validated data integrity to ensure accurate reporting.
• Improved data quality by implementing stringent data validation procedures.
• Corrected data entry errors to prevent duplication or data degradation.
• Assisted in data migration tasks, ensuring data integrity and accuracy.
• Resolving data queries using ticket systems such as: FreshService, HelpDesk and Plumsail
• Assisted in moving core PST/Michell item data onto different ERP systems such as Syteline and SAP.
• Worked closely with external contractors on solving core data processes in the ERP system
• Worked close with product managers on item data related queries and part numbering identification for their products.

• Troubleshot glitches and provided techniques to smooth workflow for customers.
• SAP ERM management for the Consumer optics business group, including managing the following processes:
• Processing orders, over 2300 placed and a value of £2,4 million.
• Full returns process, raised credits, returned for credit for the customer.
• Invoice queries which included the following: incorrect pricing adjusting, re-raise invoice with correct value. Raising and invoicing our 160+ dealers.
• Credit management - Raising credits, keeping up date to list of accounts on stop and liaising with the accounts department.
• Processing purchase orders for Carl Zeiss vision for our dealers.
• Cross company orders.
• Full use of Microsoft packages, Excel, Word, OneNote, Powerpoint, Outlook and Teams.
• Used Zeiss based SharePoint and working documents on our local platform Igrafix
• Try-Zeiss website which was launched as an innovative trade-in promotion campaign.
• Worked with our ambassadors to promote the Zeiss brand with the following: Creating loan agreements for the ambassadors and influencers, assisting with the loan stock and keeping it up to date, sending out and collecting the loaned product and promoted try-Zeiss with the ambassadors.
• Assisted with the build and organizing of events for the business group, such as global birdfair 2022 and 2023
• Large part of logistics management with the following responsibilities
• Regular stock audits of internal product and marketing materials and also warehouse audits. Worked alongside the supply chain inventory manager to assign correct location for the goods.
• Goods in/out for all product for the Consumer optics business group
• Commercial invoices for overseas shipment. Including taking repairs from customers and shipping to Germany for service.
• Creating dispatch forms for UK and overseas shipments.
• Account responsibilities which included the following: Working on sharepoint/Masterdata, writing processes for SAP systems, creating new accounts/vendors and editing existing accounts/vendors.

• Created innovative social media posts and schedules to drive engagement.
• Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
• Built partnerships with influencers and brand ambassadors to expand brand awareness.
• Conducted market research to refine digital advertising campaigns.
• Collaborated with marketing managers, clients and partners to support marketing strategy development.
• Learned strategic methods for social media ad creation, management and optimization.
• Used Google Analytics to evaluate content performance and gage interaction from digital posts on linked in and Adobe Marketo.
• Organized events around the UK for the different business groups, RMS, IQS, MED and COP.
• Helped with the setup and procedure of AGMs and staff xmas party
• Sourcing and purchasing of marketing materials
• Managed the events Smartsheet for the four different business groups, also worked on the campaign and budget Smartsheet.
• Booked events for the business groups.
• Use various digital marketing tools such as, Intergrate, sharepoint, SAP CRM, Google analytics, salesforce, powerBI and marketo.

● Wrote content and uploaded it to the company wide drive content
management system.
● Applied current editing and photography tools to tell great stories.
Develop original content through social listening and independent sources.
● Created and posted product photos on Capikooa's website. Posted daily on the company's social media sites such as Instagram, YouTube and tiktok.
●Produced various pieces of relevant and highly-engaging video and photography content, heightening opportunity for increased
user interaction.
●Developed a high-performing social media strategy, tangibly boosting company visibility, engagement and profile. Social media strategy plans created for each months that I was employed for various types of content. Strategy plans for, Instagram, Youtube, Instagram reels and tiktok
●Worked closely with our Graphic designer and content leader to improve brand guidelines, ensuring content consistency across platform.
●Closely observed current content trends and created timely articles to meet reader demands and harness opportunities for traffic growth.
●Utilized Photoshop and Affinity designer to create engaging content across our social channels to increase engagement and diverse content, whilst also editing and shooting new product for the company website.