Jack Rowlands
Manchester,Lan
Summary
Highly skilled professional with extensive expertise in strategic planning, team leadership, and relationship management. Demonstrates advanced clerical knowledge and proficiency in Microsoft Office Suite, ensuring meticulous attention to detail and reliable punctuality. Adept at multitasking and prioritisation, with a proven track record in customer education and onboarding, travel arrangements planning, and records maintenance. Known for maintaining calm under pressure while delivering exceptional hospitality standards. Career goal: to leverage comprehensive product knowledge and positive disposition to drive organisational success.
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
2026
2026
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer support agent
Liam
Manchester, Lancashire
Receptionist
Martin Townsend
March, Lancashire
05.2024 - Current
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Assisted with administrative tasks, improving overall functionality of the office.
- Managed phone calls, resulting in effective communication flow within the company.
- Handled appointment scheduling to ensure smooth daily operations.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Maintained an organised reception area for a professional business environment.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
Customer service agent
Liam
Manchester, Lancashire
10.2023 - 01.2024
- Developed rapport with customers through empathetic listening skills.
- Took ownership of customer concerns, ensured comprehensive resolution efforts were made.
- Increased repeat business through exceptional customer service skills.
- Ensured smooth transactions with detailed record keeping.
- Assisted customers in navigating company website, enhanced user experience.
- Coordinated with team members for superior customer service delivery.
- Utilised product knowledge to provide accurate information to customers.
- Adhered strictly to regulatory guidelines during customer interactions, maintained brand reputation.
- Conducted outbound calls, improved brand awareness among potential customers.
- Developed relationships with clients for increased loyalty and retention.
- Managed high-volume customer queries simultaneously through effective multitasking.
Customer service advisor
Katie
Manchester, Lancashire
04.2023 - 10.2023
- Improved customer satisfaction by promptly addressing queries and complaints.
- Strengthened client relationships with clear communication and problem-solving skills.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Resolved pressing customer issues, ensured repeat business.
- Conducted regular meetings with staff, boosted morale and productivity levels.
- Provided detailed information about products and services to potential customers.
- Handled high volume of calls daily for faster issue resolution.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Recorded and processed customer data accurately.
- Managed complex customer issues to successful resolution.
- Registered and updated accurate customer information on database.
Customer service representative
Paul Brocklebank
Manchester, Lancashire
08.2016 - 12.2021
- Collaborated with sales team to maximise product visibility and sales.
- Trained new hires for improved productivity and efficiency on the job floor.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Enhanced communication channels through regular updates on company policies and promotions.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Provided top-notch support for increased customer satisfaction.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
Zara
Laura
Manchester, Lancashire
09.2015 - 01.2016
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Completed duties to deliver on targets with accuracy and efficiency.
- Applied positive customer service approach to increase satisfaction levels.
Education
NVQ Level 1 - Football coaching
Eccles College
Manchester 09.2013 - 05.2014
NVQ Level 2 - Football coaching
Eccles College
Manchester 09.2014 - 04.2015
NVQ Level 3 - Sports and exercise
Pendleton College
Manchester 09.2015 - 05.2016
Certificate of Higher Education - Business Organisation
Future Skills
Manchester 09.2019 - 04.2020
Skills
- Tolerance for stress
- Travel arrangements planning
- Records maintenance experience
- Report preparation competency
- Advanced clerical knowledge
- Reliable punctuality
- Hospitality standards
- Good judgement
- Attention to Detail
- Strategic planning
- Calm under pressure
- Microsoft Office Suite
- Multitasking and prioritisation
- Order processing capability
- Positive disposition
- Customer education and onboarding
- Relationship Management
- Product knowledge
- Team Leadership
sections.external_links.name
Affiliations
- walking
- photography
- football
- listening to music
- exploring the world
- making new relationships
Accomplishments
I was employer of the month on numerous occasions whilst I worked at Aldi
I won employee of the year in 2024 at my current job
Certification
I have all of my certificates from college
Languages
Portuguese
Beginner
Timeline
Receptionist
Martin Townsend
05.2024 - Current
Customer service agent
Liam
10.2023 - 01.2024
Customer service advisor
Katie
04.2023 - 10.2023
Certificate of Higher Education - Business Organisation
Future Skills
09.2019 - 04.2020
Customer service representative
Paul Brocklebank
08.2016 - 12.2021
Zara
Laura
09.2015 - 01.2016
NVQ Level 3 - Sports and exercise
Pendleton College
09.2015 - 05.2016
NVQ Level 2 - Football coaching
Eccles College
09.2014 - 04.2015
NVQ Level 1 - Football coaching
Eccles College
09.2013 - 05.2014
Customer support agent
Liam
Similar Profiles
Gail EscuderoGail Escudero
Waitress Trainee at LiamWaitress Trainee at Liam
Taylor WestTaylor West
Au Pair at Kathleen & Liam BoyleAu Pair at Kathleen & Liam Boyle
Seth TobiasSeth Tobias
Landscaping Laborer at Liam SunstrumLandscaping Laborer at Liam Sunstrum