Jack Rose

• Lead customs and logistics operations for Products of Animal Origin (POAO) from both EU and Rest of World suppliers, ensuring full compliance with HMRC and BCP requirements.
• Successfully scaled customs and logistics operations to support the growth of annual 40ft refer container imports from approximately 200 to over 750 containers, while maintaining service levels, and regulatory compliance.
• Manage an annual warehouse budget of approximately £1.5 million and transport expenditure of £800,000, driving cost control, supplier performance and operational efficiency.
• Implemented a port-centric cold chain strategy, relocating imported stock from traditional Midlands distribution to CEVA Logistics at London Gateway, delivering £124,000 in logistics cost savings within six months while improving supply chain efficiency and reducing inland transport movements.
• Reduced demurrage and detention costs by £73,000 during the first six months through enhanced shipment visibility, supplier performance management, KPI reporting and proactive exception management.
• Negotiated strategic agreements with freight forwarders, customs brokers, cold storage providers and haulage partners, improving capacity, service levels and commercial performance.
• Led the implementation of automated KPI dashboards, live container tracking and reporting tools, improving supply chain visibility, reducing manual administration and enabling proactive operational decision-making.
• Member of the Senior Management Team, contributing to business strategy, operational planning, budget management and cross-functional decision-making across Commercial, Finance, Technical and Operations.

• Led customs, logistics and inventory operations, ensuring regulatory compliance and efficient supply chain performance.
• Managed and developed an operational team, providing leadership, coaching and performance management.
• Negotiated logistics and cold storage agreements, improving service levels and operational efficiency.
• Implemented process improvements that enhanced customs clearance, stock movement and cross-functional collaboration.

• Led supply chain and inventory operations, ensuring optimal stock levels and minimal waste.
• Utilised SAP ERP systems to monitor inventory, track shipments, and enhance supply chain visibility.
• Collaborated with sales, technical, and finance teams to align inventory planning with sales and cash flow.

• Managed warranty and service processes for premium consumer electronics, ensuring efficient issue resolution.

• Analysed product quality trends and prepared management reports to support continuous improvement initiatives.

• Managed customer accounts, building strong relationships and ensuring ongoing support for their product and service needs.
• Processed sales orders and quotations, ensuring accuracy in pricing, availability, and lead times.

• Led and motivated a team of retail staff, ensuring smooth daily operations and excellent customer service.