Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Jack Pugsley

Jack Pugsley

Nottingham,Nottingham

Summary

I am a responsible and dedicated team member with proven multitasking and organisational skills. Proficient in operating in fast-paced environments. I can Proactively manage duties involving behind the counter work, Stock handling and coordinating deliveries with strong attention to detail and systematic approach.

Overview

2
2
years of professional experience

Work history

Customer Service Assistant

Morrisons Harvest Energy
Nottingham, Nottinghamshire
03.2022 - Current
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Liaised with clients to facilitate successful delivery of orders.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.

Bartender

The White Horse Inn
Nottingham, Nottinghamshire
01.2021 - 03.2022
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.

Fast Food Crew Member

Mcdonalds
Nottingham, Nottinghamshire
06.2021 - 09.2021
  • Maintained high standards of service in fast-paced dining and drive-through settings, serving customers daily.
  • Resolved customer issues positive outcomes, using effective communication and attentive listening skills.
  • Maintained high standards of cleanliness to create a safe, welcoming and positive customer experience.
  • Handled customer transactions, including cash and credit card payments with 100% accuracy.
  • Enabled smooth operations during peak times by assisting in food preparation tasks.
  • Maintained efficient workflow, providing cover in case of staff absence.

Education

GCSEs - English, Maths, French, Drama, Science, History & Religious Education

Fernwood School
Nottingham
09/2015 - 03/2020

A-Levels - Film & Television

Confetti Institute of Creative Technologies
Nottingham
09/2020 - 07/2022

Skills

    - Communication skills

    - Handling customer complaints and enquires

    - Handling Cash & Card payments

    - Stock management, ie stock deliveries & placement

    - Training new colleagues

    - Sales expertise

    - Documentation and reporting

    - Challenge 25, making sure customers are of age to purchase product

Languages

English
Fluent

Timeline

Customer Service Assistant

Morrisons Harvest Energy
03.2022 - Current

Fast Food Crew Member

Mcdonalds
06.2021 - 09.2021

Bartender

The White Horse Inn
01.2021 - 03.2022

GCSEs - English, Maths, French, Drama, Science, History & Religious Education

Fernwood School
09/2015 - 03/2020

A-Levels - Film & Television

Confetti Institute of Creative Technologies
09/2020 - 07/2022
Jack Pugsley