Jack Pugsley
Nottingham,Nottingham
Summary
I am a responsible and dedicated team member with proven multitasking and organisational skills. Proficient in operating in fast-paced environments. I can Proactively manage duties involving behind the counter work, Stock handling and coordinating deliveries with strong attention to detail and systematic approach.
Overview
2
2
years of professional experience
Work history
Customer Service Assistant
Morrisons Harvest Energy
Nottingham, Nottinghamshire
03.2022 - Current
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Liaised with clients to facilitate successful delivery of orders.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
Bartender
The White Horse Inn
Nottingham, Nottinghamshire
01.2021 - 03.2022
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
Fast Food Crew Member
Mcdonalds
Nottingham, Nottinghamshire
06.2021 - 09.2021
- Maintained high standards of service in fast-paced dining and drive-through settings, serving customers daily.
- Resolved customer issues positive outcomes, using effective communication and attentive listening skills.
- Maintained high standards of cleanliness to create a safe, welcoming and positive customer experience.
- Handled customer transactions, including cash and credit card payments with 100% accuracy.
- Enabled smooth operations during peak times by assisting in food preparation tasks.
- Maintained efficient workflow, providing cover in case of staff absence.
Education
GCSEs - English, Maths, French, Drama, Science, History & Religious Education
Fernwood School
Nottingham 09/2015 - 03/2020
A-Levels - Film & Television
Confetti Institute of Creative Technologies
Nottingham 09/2020 - 07/2022
Skills
- Communication skills
- Handling customer complaints and enquires
- Handling Cash & Card payments
- Stock management, ie stock deliveries & placement
- Training new colleagues
- Sales expertise
- Documentation and reporting
- Challenge 25, making sure customers are of age to purchase product
Languages
English
Fluent
Timeline
Customer Service Assistant
Morrisons Harvest Energy
03.2022 - Current
Fast Food Crew Member
Mcdonalds
06.2021 - 09.2021
Bartender
The White Horse Inn
01.2021 - 03.2022
GCSEs - English, Maths, French, Drama, Science, History & Religious Education
Fernwood School
09/2015 - 03/2020
A-Levels - Film & Television
Confetti Institute of Creative Technologies
09/2020 - 07/2022
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