Summary
Overview
Work history
Education
Skills
Websites
Certification
Affiliations
References
Timeline
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Jack Phipps

Cardiff

Summary

Self-motivated and adaptable professional with experience across insurance, hospitality and customer-facing environments. Known for strong punctuality, commitment and accountability, with a personable and confident approach. Collaborative and client-focused, consistently building trust and meaningful working relationships.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Motor/Home Insurance Agent

Admiral
2023.10 - 2026.05
  • Deliver tailored insurance solutions by understanding customer needs and ensuring a seamless customer experience. Developed strong communication, problem-solving, and relationship-management skills while contributing to a specialist sales team within a fast-paced environment.

Bar Assistant → Conference & Banqueting Bar Manager

Voco St David’s Hotel
2022.03 - 2023.10
  • Progressed into a management role within a high-pressure hospitality setting. Demonstrated adaptability, clear communication, and consistent delivery of high service standards. Supported a broad range of clients including elite professional sports teams, corporate events and business meetings.

The Open Championship – Royal St George’s
2021.07 - 2021.07
  • Selected to work within a VIP hospitality area, providing service to professional golfers and invited guests.

Deri Stores
2018.10 - 2020.12
  • First role, developing core values of hard work, reliability and commitment. Built resilience while working throughout COVID-19, which was made easier as I had the privilege to work with my school friends.

Education

BSc - Sport, Physical Education & Health

Cardiff Metropolitan University
2020.01 - 2023.01

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Whitchurch High School

Skills

Technical

  • Compliance: Three years’ experience within insurance, applying FCA regulations, data protection guidelines and underwriting processes
  • IT: Confident user of Microsoft applications and business-specific systems; strong digital literacy with the ability to analyse and present data effectively
  • Sales: Contributing member of a specialist sales team, consistently meeting individual targets through structured sales training and objection handling I think my core skills also contribute to my ability to build trust and rapport, offer value and close

Core

  • Communication: Strong written and verbal communication developed through academic studies and customer-facing roles
  • Analytical Thinking: First-class dissertation requiring evaluation and analysis of research and performance data to inform decision-making
  • Problem Solving: Working in fast-paced and dynamic environments has taught me to adapt quickly and offer suitable solutions at any given time Moreover, to hold accountability and take ownership of a problem and work closely with those relevant to find a resolution
  • Organisation: Proven ability to manage competing priorities developed through balancing education with continuous employment Within my current role I manage a high workload presented to me whilst managing administrative responsibilities and other tasks I may choose to undertake
  • Personable: I have had the pleasure of collaborating and communicating with a diverse range of colleagues and customers, which I thrive on I understand how to adapt and cater to a range of personal and professional needs

Certification

Full UK Driving Licence

Affiliations

  • Outside of work, I enjoy playing, watching and supporting football! Supporting Manchester United has certainly taught me resilience over the years, much like my years of playing too at times. The sport has also allowed me to build lifelong relationships and countless memories whilst understanding the value of a team with a goal. The rest of my time is spent with friends and family, I value a time with those close to me and enjoy learning the family history from those who still live around Cardiff. I often go out for food or activities with those so I always have an answer for when someone asks what I did on the weekend!

References

References available upon request.

Timeline

Motor/Home Insurance Agent

Admiral
2023.10 - 2026.05

Bar Assistant → Conference & Banqueting Bar Manager

Voco St David’s Hotel
2022.03 - 2023.10

The Open Championship – Royal St George’s
2021.07 - 2021.07

BSc - Sport, Physical Education & Health

Cardiff Metropolitan University
2020.01 - 2023.01

Deri Stores
2018.10 - 2020.12

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Whitchurch High School
Jack Phipps