Leah OMalley
Chadderton ,Oldham
Summary
Experienced shop assistant with an outgoing, friendly personality and the ability to work as a helpful and positive team member. Possessing excellent verbal communication skills when offering advice on products with a focus on achieving outstanding customer satisfaction. Successful at multi-tasking and delivering a prompt and friendly service with experience of working well under pressure.
Overview
2
2
years of professional experience
Work history
Sales Assistant
Clarkes Shoes
, Oldham
2024.07 - 2024.09
- Offered personalised shopping advice to customers.
- Handled queries and complaints efficiently.
- Handled high-pressure situations calmly.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Handled money transactions ensuring accurate accounting at the end of each shift.
- Managed till operations smoothly, reducing waiting time for customers.
- Listened to customer needs and preferences to provide advice and increased sales opportunities.
- Conducted daily inventory checks to manage stock levels accurately.
Shop assistant
Mind
Oldham
2023.01 - 2023.12
- Operated cash registers with accuracy and processed cash and card transactions.
- Updated product labelling and pricing to reflect discounts and offers.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Updated window displays regularly for fresh store appeal.
- Guaranteed high levels of customer satisfaction.
- Facilitated smooth checkouts with customers.
- Greeted every customer warmly, promoting friendly atmosphere.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Tagged products quickly and accurately with price tags and stickers.
Bartender and event assistant
The Old School Rooms Wedding Venue,
Middleton , Greater Manchester
2024.05 - Current
- Assisted in wedding events at a large venue. Duties include helping prepare rooms for wedding party, setting tables for guests.
- Greeted guests in a warm and welcoming manner before showing them to their tables.
- Served as a dedicated and enthusiastic waitress, serving food and drinks in a professional, friendly way.
- Continued to work throughout the evening behind the bar, preparing and serving drinks in a busy environment.
- Handled all financial transactions, providing customers with the correct change.
- Ensured all workspace and tables were clean and tidy by regularly clearing away dirty dishes and cups and cleaning the venue once the guests had all left.
- Supported serving staff with fast, accurate beverage preparation.
- Maintained the highest standards of safety and hygiene at all times.
- Kept bar service areas stocked with tea, coffee and espresso.
Christmas event staff member
Middleton School Rooms
Manchester
2024.12 - 2024.12
- Prepared premises and supplies for arriving guests.
- Took payments for purchases throughout the day,
- Engaged with the customer providing them with advice and introducing them to a variety of Christmas drinks.
- Displayed flexibility in my working hours and provided cover when required.
- Demonstrated excellent customer service skills.
- Ensured safety and compliance with venue policies, leading to successful events.
- Offered professional, friendly service at all times to maximise customer comfort and enjoyment.
- Worked under pressure whilst maintaining high levels of service during peak event times.
- Assisted in cleaning and tidying up post-event, leaving venue spotless.
Bartender
Queen Elizabeth Hall
Oldham
2024.02 - 2024.05
- Prepared drinks and served customers in a busy environment.
- Assessed customers needs and preference's whilst offering advice on drinks to suit customers tastes
- Created an inviting atmosphere through friendly interaction with customers.
- Provided a professional, friendly and courteous service to all customers.
- Demonstrated excellent communications skills in high pressure situations.
- Developed an extensive knowledge of beer, wine and spirits.
- Collected, washed and put away glassware between guests.
- Checked identification of customers to ensure legal drinking age compliance.
- Handled cash transactions securely minimising risk of theft or fraud.
Education
GCSEs - Maths
Crompton House School
Oldham 2016.09 - 2021.06
GCSEs -
English Literature
Oldham 2016.09 - 2021.05
GCSEs - English
Crompton House School
Oldham 2016.09 - 2021.05
GCSEs - Physical Education
Crompton House School
Oldham 2016.09 - 2021.05
GCSEs - Geography
Crompton House School
Oldham 2016.09 - 2021.05
GCSEs - Spanish
Crompton House School
Oldham 2016.09 - 2021.05
GCSEs - Religious Studies
Crompton House School
Oldham 2016.09 - 2021.05
GCSEs - Biology
Crompton House School
Oldham 2016.09 - 2021.05
GCSEs - Chemistry
Crompton House School
Oldham 2016.09 - 2021.05
GCSEs - Physics
Crompton House School
Oldham 2016.09 - 2021.05
A-Levels - Chemistry
Crompton House 6th Form
Oldham 2021.09 - 2023.05
A-Levels - Biology
Crompton House 6th Form
Oldham 2021.09 - 2023.04
A-Levels - Physical Education
Crompton House 6th Form
Oldham 2021.09 - 2022.05
Foundation Degree in Arts - Dance and Choreography
Addict Dance Academy
Leicester 2023.09 -
Skills
- Coffee and tea knowledge
- Hospitality service expertise
- Decision making
- Beverage serving techniques
- Ordering procedures
- Resilience under pressure
- Communication
- Food preparation and safety
- Product knowledge
- Multitasking efficiency
- Safe food handling
- Effective communication
- Money handling
- Initiative taking
- Cash register operation
Timeline
Christmas event staff member
Middleton School Rooms
2024.12 - 2024.12
Sales Assistant
Clarkes Shoes
2024.07 - 2024.09
Bartender and event assistant
The Old School Rooms Wedding Venue,
2024.05 - Current
Bartender
Queen Elizabeth Hall
2024.02 - 2024.05
Foundation Degree in Arts - Dance and Choreography
Addict Dance Academy
2023.09 -
Shop assistant
Mind
2023.01 - 2023.12
A-Levels - Chemistry
Crompton House 6th Form
2021.09 - 2023.05
A-Levels - Biology
Crompton House 6th Form
2021.09 - 2023.04
A-Levels - Physical Education
Crompton House 6th Form
2021.09 - 2022.05
GCSEs - Maths
Crompton House School
2016.09 - 2021.06
GCSEs -
English Literature
2016.09 - 2021.05
GCSEs - English
Crompton House School
2016.09 - 2021.05
GCSEs - Physical Education
Crompton House School
2016.09 - 2021.05
GCSEs - Geography
Crompton House School
2016.09 - 2021.05
GCSEs - Spanish
Crompton House School
2016.09 - 2021.05
GCSEs - Religious Studies
Crompton House School
2016.09 - 2021.05
GCSEs - Biology
Crompton House School
2016.09 - 2021.05
GCSEs - Chemistry
Crompton House School
2016.09 - 2021.05
GCSEs - Physics
Crompton House School
2016.09 - 2021.05