Jack O'Dea

As a top staff, I played a vital role in ensuring that the camp was run smoothly and efficiently. I was responsible for supervising counsellors in numerous areas of camp and training and mentoring them to ensure the camp program was run as smoothly as possible.

Other responsibilities included -

- Supervising between 3-5 cabins of children/staff members, ensuring safety and safeguarding protocols were being followed etc.

- Dealing with behavioural issues and taking appropriate action to prevent further escalation and issues.

- Training and mentoring staff members.

- Running and operating the climbing tower and rock climbing wall, ensuring safety procedures were being followed by staff members.

- Providing the children with a safe, nurturing and friendly environment for them to learn and thrive in.

- Dealing with staff disciplinary issues and taking the appropriate interventions to ensure further issues are avoided.

- Communicating with parents regularly regarding their children's experience at camp, homesickness, behavioural issues etc.

Front of House Team Member

• Cooperated closely with other team members to meet and exceed guests' expectations.
• Upheld rigorous hygiene standards in all front-of-house areas.
• Handled complaints effectively, resulting in increased customer satisfaction.
• Communicated effectively with kitchen staff to ensure timely delivery of meals.
• Managed cash transactions accurately, ensuring accurate financial records.
• Enhanced guest experience with a friendly and helpful attitude.
• Maintained high standards of customer service during peak times.

Returner cabin counsellor at a sports and adventure summer camp
- Led and mentored cabin counsellors, ensuring confidence and proficiency
- Responsible for the safety and welfare of up to 13 children aged 7-10
- Acted as a positive role model, teaching independence, responsibility, and respect
- Ensured children were safe, hygienic, and present at specific times
- Trained and mentored new counsellors
- Coached team sports, taught guitar, and handled customer service duties with parents
- Developed skills such as parenting, time management, efficiency, and productivity
- Awarded 'International Staff Of The Year 2024' for hard work

Support Worker
- Carried out planned activities for children
- Supervised children during play and activities
- Observed educational and developmental progress
- Ensured safeguarding of children
- Liaised with parents and carers
- Maintained cleanliness and created a suitable environment for children
- Acted as a strong positive role model
- Prioritized the safety and physical and emotional needs of children
- Gained skills in patience, empathy, understanding children's developmental needs, and organizational skills

Demi-Chef de Partie
- Collaborated efficiently and positively with fellow chefs
- Managed multitasking and high volumes of requests from guests and staff
- Created and maintained accurate and up-to-date preparation lists
- Kept current with food trends, seasonal and regional cooking
- Maintained extensive knowledge of ingredients and their allergenic potential
- Ensured a clean and hygienic work area, adhering to the Food Safety Act 1974

Cabin Counselor at Camp Ozark
- Responsible for the care and welfare of a cabin of 13 children aged 7-17, 24/7 for 3 months
- Taught respect, integrity, and sportsmanship, acting as a positive role model and mentor
- Guided children through daily activities, ensuring they were on schedule for meals, activities, and events
- Maintained an inclusive and supportive environment, catering to the physical and emotional needs of all children
- Organized and led various activities, including teaching guitar, coaching soccer, and supervising the high ropes course
- Collaborated with co-counselor to ensure a cohesive and engaging experience for the children
- Communicated with parents and camp staff to provide updates and address any concerns
- Developed strong organizational and multitasking skills, handling multiple responsibilities simultaneously
- Fostered a sense of community and teamwork among the children, encouraging positive interactions and friendships

Hospitality Apprentice
- Rotated through all four hotel departments: kitchen, reception, front of house, and housekeeping
- Worked for 3 months in each department, while working towards an SQCF level 5 qualification in hospitality services
- Gained a comprehensive understanding of hotel operations and departmental roles
- Developed excellent teamwork skills and a keen eye for detail
- Fostered a passion for serving others
- Acquired the ability to work under pressure, staying calm and collected in customer-facing roles (reception and front of house)
- Enhanced organizational and time management skills
- Learned good hygiene practices and developed a sharp eye for detail in kitchen and housekeeping departments
- Demonstrated the ability to meet tight deadlines

Front of House Waiter
- Greeting Guests: Welcomed guests with a friendly attitude and smile, creating a positive first impression.
- Resolving Complaints: Addressed guest complaints by actively listening to their issues and escalating to the Duty Manager when necessary.
- Garnishing and Serving Food: Prepared and served food with attention to detail, ensuring dishes were presented attractively.
- Pouring and Serving Drinks: Efficiently poured and served both hot and cold beverages, catering to guest preferences.
- Cleaning and Sanitising: Maintained cleanliness by sanitising tables, furniture, and dining areas to uphold hygiene standards.
- Adhering to Standards: Consistently met quality expectations and complied with the Food Safety Act 1974.
- Stocking the Bar: Restocked the bar with necessary supplies and changed kegs to ensure uninterrupted service.