Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Jack Mitchell

Ballymena,Antrim and Newtownabbey

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work history

Customer Service Advisor

Francis Dinsmore Ltd
Kells, Ballymena, Antrim
09.2022 - Current
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Offered prompt solutions to maintain customer satisfaction.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Registered and updated accurate customer information on database.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Participated in staff meetings to discuss new developments.

Post Office Clerk

Boyles Spar
Carnlough, Antrim
02.2021 - 09.2022
  • Monitored stock levels and reordered necessary supplies.
  • Processed letters and parcels, offering advice on suitable services in line with customer requirements.
  • Supported customers with driving license applications, providing appropriate forms and guidance.
  • Conducted end-of-day functions, accurately balancing revenue reports and noting variances.

Education

A-Levels - Physics, Maths, Spanish

St Killian's College
Ballymena
09.2020 - 08.2022

Skills

One of the fundamental skills of flying is the ability to listen I developed this skill through the hospitality and retail sector- listening and coordinating with team members is vital These are very transferrable skills, and extremely important for a pilot as there is absolutely no room for error Doubtlessly, being able to command a team is essential key of controlling an airplane under calm situations or stressful emergencies Communications skills are crucial on an aircraft in order to talk to the extended crew, such as, cabin crew, air traffic controllers and ground workers I feel I have these skills when I worked in my local shop, relaying tasks to colleagues and saying what needs completed

  • Training programmes
  • Transaction processing
  • Lead management

Languages

English
Native
Spanish
Advanced
French
Elementary

Timeline

Customer Service Advisor

Francis Dinsmore Ltd
09.2022 - Current

Post Office Clerk

Boyles Spar
02.2021 - 09.2022

A-Levels - Physics, Maths, Spanish

St Killian's College
09.2020 - 08.2022
Jack Mitchell