Jack Mendham
Milton Keynes
Summary
Ambitious and professional individual available to work immediately, who has 7 years experience in various teams within the rail industry. I'm adaptable and driven enough to overcome any new challenges set and see them through to a high level. In my past role I took it upon myself to improve my skill set by learning and utilising Power Bi to improve my data analysis ability, I also became the in house expert for Zoho Desk which was used to improve the validity of reporting and ease of use compared to old processes. I'm confident my experience and skills will aid in becoming an asset to your company.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Control Room Coordinator
TXM Plant
Milton Keynes, Bucks
08.2016 - 01.2024
- Handled crisis communication with professionalism and proactive mindset to mitigate damage and restore positive image.
- Headed weekly wash up call with the Operations team & Directors to highlight key incidents and push for updates on past tickets.
- Managed databases and spreadsheets, maintaining accurate and accessible records.
- Utilised Power Bi to improve the understanding of datasets from various databases.
- Streamlined processes to improve and optimise office operations. (Zoho desk)
- Managed and prioritised varied and busy workload to meet deadlines.
- Aided the financial department by learning how to be a Purchase Ledger. Processed invoices and orders & dealt with customer requests and queries.
- Worked on an out of hours call centre to provide 1st line support to clients, staff and members of the public.
- Managed any change of scope from clients with determination, liaising with Engineering, Operations & Compliance teams to ensure customers were catered for to the best of our ability.
Education
A-Levels - OCR Level 3 Diploma in Business Administration & Management
Milton Keynes College
Milton Keynes 07.2016 - 06.2017
A-Levels - National Extended Diploma in Applied Science
Walton High
Milton Keynes 09.2013 - 08.2015
Skills
- Teamwork
- Excel proficiency
- Data analysis
- Problem-solving
- Customer Service
- Power BI
- Ability to adapt and learn
- Purchase Ledger
- Microsoft Office
- Ability to work under pressure
Timeline
Control Room Coordinator
TXM Plant
08.2016 - 01.2024
A-Levels - OCR Level 3 Diploma in Business Administration & Management
Milton Keynes College
07.2016 - 06.2017
A-Levels - National Extended Diploma in Applied Science
Walton High
09.2013 - 08.2015
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