Jack Medlin
Falmouth,Cornwall
Summary
Offering solid foundation in customer service with strong leadership and communication skills. Knowledgeable about team management, conflict resolution, and fostering positive client relationships. Ready to use and develop problem-solving, motivational, and organisational skills.
Overview
14
14
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work history
Customer Service Team Manager
Mercedes-Benz
Truro
2022.10 - 2026.01
- Managing a team of technicians and informing customers about their vehicles. Customer faced, it has developed my team working skills between different departments. Using different computer systems it has taught me data entry using Microsoft office and job pricing using keyloop programs.
- Implemented new policies to ensure consistent high-quality customer service standards.
- Analysed sales data to develop effective strategies for improving customer retention rates.
- Ensured all team members adhered to company rules and regulations, maintaining a professional working environment.
- Handled escalated customer complaints with diplomacy, resulting in satisfied customers.
Aftersales Advisor
Parklands Toyota
Helston
2021.08 - 2022.10
- Organising the workshop workload between five technicians in a productive and professional manor, dealing with customers face to face and through emails/telephone. Working with different departments within the branch.
Carpentry Labourer
Self employed
Truro
2020.10 - 2021.08
- Carpentry labourer assisting qualified carpenters with all aspects of the job.
Technician
Pryors garage
Truro
2019.11 - 2020.10
- Service technician working to a high standard at a very well known family run garage. Responsibilities include, diagnostic work, stock level ,management, face to face customer interaction.
Apprenticeship
Rowes Honda
Truro
2015.08 - 2019.10
- Completed apprenticeship with honda resulting in multiple qualifications in the motor trade. whilst at Rowes i completed health and saftey qualifications and learned about the different areas of working at a main dealer. Responsibilities Carrying out work to a high startdard wether it was servicing, repairs or diagnostic work. Making sure the workshop stock was up to date, for example oil levels, brake fluid. Skills used Teamwork, communication, customer service, telephone skills, ICT skills.
Barman
Vanilla
Truro
2012.06 - 2015.08
- Responsibilities Serve customers to a high level of service, making there experience in the business a happy and enjoyable one. Accomplishments I currently take the highest sales on each weekend night I work in the club, I believe this reflects my work ethic and excellent customer service skills. Skills Used Good communication and service skills, problem solving and team working skills.
Education
Business Studies Level 2 -
Truro College
Truro, UK 2007.01 - 2012.01
NVQ Level 2 - Automotive
Light vehicle repair
Reading 2015.08 - 2019.10
GCSEs - Mathematics
Penair School
2012.06 - 2012.06
GCSEs - Science
Penair School
2012.06 - 2012.07
GCSEs - Physical Education
Penair School
2012.06 - 2012.06
NVQ Level 2 - English
Honda Institute
2015.08 - 2019.10
Skills
- Exceptional leadership
- Understanding customer needs
- Crisis handling prowess
- Decision-Making agility
- Empathy and understanding
- Time management excellence
- Customer relationship management
- Resilience under pressure
- Customer Service
- Team Leadership
- Positive attitude
Certification
Maintenance technician April 2018 to Present Obtained as part of my honda apprenticeship.
F gas September 2019 to Present Obtained as part of my Honda apprenticeship hybrid technician Level 2
Affiliations
- Football
- Fishing
- Golf
Timeline
Customer Service Team Manager
Mercedes-Benz
2022.10 - 2026.01
Aftersales Advisor
Parklands Toyota
2021.08 - 2022.10
Carpentry Labourer
Self employed
2020.10 - 2021.08
Technician
Pryors garage
2019.11 - 2020.10
NVQ Level 2 - Automotive
Light vehicle repair
2015.08 - 2019.10
NVQ Level 2 - English
Honda Institute
2015.08 - 2019.10
Apprenticeship
Rowes Honda
2015.08 - 2019.10
GCSEs - Mathematics
Penair School
2012.06 - 2012.06
GCSEs - Science
Penair School
2012.06 - 2012.07
GCSEs - Physical Education
Penair School
2012.06 - 2012.06
Barman
Vanilla
2012.06 - 2015.08
Business Studies Level 2 -
Truro College
2007.01 - 2012.01