Jack McGlasson

Lead and coordinated daily operations within a busy HVAC and refrigeration service company, managing a team of technicians and overseeing service delivery to ensure high-quality outcomes, timely completion, and strict adherence to customer SLAs. Developed and implemented preventive maintenance schedules, monitored equipment performance, and managed repairs to minimise downtime and maximise operational efficiency. Maintained comprehensive documentation of maintenance activities and ensured compliance with health and safety regulations.

Collaborated across departments and liaised with external contractors and suppliers to optimise resource allocation, streamline workflows, and enhance service standards. Utilised customer feedback to drive continuous improvement, resolving complaints promptly and boosting client satisfaction and retention. Managed logistics and procurement to support uninterrupted service delivery, planned projects within budget and deadlines, and introduced process improvements that reduced costs and improved accuracy. Fostered team morale through effective communication and delegation, while supporting technical problem-solving and service design initiatives.

Coordinated day-to-day facilities operations, ensuring all maintenance, administrative, and service tasks were completed accurately, efficiently, and within tight deadlines. Oversaw daily site functions, maintained accurate records, managed varied workloads, and ensured compliance with health and safety regulations. Scheduled and coordinated meetings, documented key actions, and liaised confidently with contractors, suppliers, and stakeholders at all levels. Delivered high-quality customer service by promptly addressing issues, resolving problems, and maintaining positive working relationships.

Supported and monitored multiple maintenance projects from planning to completion, including creating schedules, tracking progress, managing budgets, and maintaining documentation. Implemented process improvements to enhance efficiency, streamlined workflows, and applied risk management strategies to minimise disruption. Facilitated collaboration between departments, promoted effective communication with stakeholders, and supported strategic facilities planning. Managed resource allocation, developed reporting tools such as PowerBI dashboards, and introduced digital filing systems to improve accessibility, organisation, and compliance.

Responsible for the upkeep, security, and smooth operation of school premises, ensuring a safe, clean, and welcoming environment for students, staff, and visitors. Managed daily opening and closing procedures, responded to emergencies, and maintained site security through patrols, CCTV monitoring, and alarm testing. Conducted regular inspections of electrical, plumbing, and safety systems, ensuring compliance with building regulations, fire safety standards, and health and safety requirements.

Carried out a wide range of maintenance and improvement works including painting, carpentry, plumbing, and groundskeeping, while coordinating and supervising contractors for major repairs. Introduced a CAFM-based maintenance checklist system to improve consistency, efficiency, and record-keeping. Managed cleaning operations, oversaw stock control and deliveries, and prepared facilities for events and special activities. Worked closely with the Special Educational Needs team to create a safe, accessible, and comfortable environment for all users.

Completed a comprehensive apprenticeship while studying, gaining hands-on experience in diagnosing and repairing faults, conducting preventative maintenance, and carrying out both electrical and mechanical repairs. Supported senior technicians on complex projects, worked closely with other departments, and applied industry training to both planned and urgent jobs. Maintained detailed repair records, tested equipment for safety and function, and contributed to team targets through efficient, high-quality work.

Undertook a wide range of building and facilities upkeep, including painting, carpentry, plumbing, and equipment replacement, while ensuring compliance with building codes and health and safety regulations. Improved safety with the installation and repair of handrails and grab rails, carried out regular inspections of doors, windows, and grounds, and completed special restoration projects to enhance premises appearance.