Jack Masser
Market Drayton,Shropshire
Summary
Dynamic and results-driven professional with a robust skill set in community fire safety awareness, kitchen hygiene advocacy, and nutrition principles. Demonstrates expertise in cultural cuisine knowledge, food sourcing, and table service coordination, complemented by strong negotiation skills and sales acumen. Proficient in recruitment software, HR databases, and contract preparation with a solid understanding of labour laws. Adept at market research tools and digital marketing basics to enhance customer engagement. Committed to leveraging culinary expertise in grilling, food presentation artistry, and wine pairing to elevate dining experiences while maintaining high standards of kitchen operations.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Freelance Photography
Self Employed
Market Drayton, Shropshire
2026.01 - Current
- Travelled extensively covering destination weddings showcasing versatility and adaptability.
- Produced eye-catching wedding albums by carefully selecting and arranging photographs.
- Worked under pressure in fast-paced environments guaranteeing consistent results regardless of circumstances.
- Ensured safe storage and backup of all digital files preventing any data loss.
- Assured client satisfaction with wedding photos by attentively listening to their preferences and expectations.
- Effectively managed time whilst capturing essential moments of the event without intrusion.
Sous chef
The Leopard Nantwich Tap
Nantwich, Cheshire
2022.08 - Current
- Implemented new cooking techniques, elevating the overall food quality and presentation.
- Adapted menu items according to guest dietary requirements or preferences, promoting inclusivity in dining options.
- Conducted staff training sessions to enhance culinary skills and knowledge.
- Streamlined kitchen processes by implementing effective time management strategies.
- Ensured quality control with strict adherence to hygiene regulations.
- Updated kitchen equipment on regular basis, improving operational efficiency.
- Worked under pressure during peak hours whilst maintaining composure and efficiency.
- Managed inventory efficiently, minimising waste and optimising resource use.
- Provided feedback on dishes' taste and visual appeal before service offering an optimal culinary experience.
- Developed unique flavour profiles for signature dishes, enhancing customer satisfaction.
- Maintained high standards of food preparation by following recipes accurately.
- Fostered a positive working environment through clear communication and team motivation.
- Supervised daily food prep operations, ensuring consistency across all dishes served.
- Delegated tasks to junior chefs for efficient kitchen operations.
- Reinforced safety protocols amongst staff members for a safe working environment.
- Assisted head chef in menu development, resulting in innovative dining experiences.
Chef
The Leopard Nantwich Tap
Nantwich, Cheshire
2019.08 - 2022.07
- Trained junior chefs to enhance their professional skills.
- Developed new recipes for a diverse culinary experience.
- Created balanced meal plans abiding by dietary restrictions.
- Implemented cost-effective strategies in purchasing and inventory management.
- Consistently provided quality products for busy 400-cover restaurant service.
- Managed section operations, focusing cleanliness, accuracy, and efficient task execution.
- Maintained high safety standards during food preparation and serving procedures.
- Reduced food waste to improve profitability.
Bar manager
The Cheshire Cat
Nantwich, Cheshire
2019.01 - 2019.07
- Developed cocktail menus, resulting in increased beverage sales.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Negotiated supplier contracts for better pricing and improved product quality.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Enhanced customer satisfaction with professional bartending techniques.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Coordinated events at the venue, leading to increased bookings.
- Trained new staff on customer service protocols to enhance guest experience.
Recruitment consultant
Absolute Recruitment
Crewe, Cheshire East
2018.07 - 2019.01
- Ensured timely closure of open positions by proactively coordinating between clients and candidates throughout the recruitment process.
- Assisted in negotiating employment terms between successful candidates and clients, ensuring a win-win situation.
- Handled high-volume recruitments during peak seasons without compromising on quality of hire.
- Maintained regular follow-up with placed candidates to ensure their smooth transition into new roles.
- Liaised with third-party vendors for conducting background checks of shortlisted candidates.
- Attended regular meetings with team leads to discuss progress against targets and devise strategies for improvement if needed.
- Conducted pre-interview screening calls to assess candidate suitability and interest.
- Identified potential candidates for client requirements through active sourcing methods.
- Upheld strict confidentiality of all client and candidate information as per data protection guidelines.
- Tailored CVs of registered candidates according to specific job requirements before sending them over to clients.
General manager
The Leopard Nantwich Tap
Nantwich, Cheshire
2016.07 - 2018.06
- Order front and back-of-house stock, tracking inventory needs accurately.
- Manage all cellar operations, covering inventory handling, storage, and process oversight.
- Lead training and development planning, coordination, and program delivery responsibilities across teams.
- Organised and hosted gin festival activities, coordinating venue setup and schedules.
- Assisted in design and menu content creation for drink and food offerings.
- Improved booking reliability by creating and overseeing online booking system operations.
- Managed cash handling, cashing up, float assignment, and till training schedules.
Assistant Bar Manager and Duty Manager
Littlecote house Hotel, Warner Leisure Hotels
Hungerford, West Berkshire
2016.02 - 2016.07
- Further developed my managerial and interpersonal skills.
- Managed bar staff rota for efficient shift coverage.
- Kept up-to-date with latest drink trends, introducing innovative offerings to customers frequently.
- Collaborated on promotional events for increased footfall during quiet periods.
- Created enticing seasonal drink specials to increase sales during holiday season.
- Planned, organised and hosted an on-stage cocktail masterclass for over 200 guests.
- Solely responsible for planning and issuing a weekly rota for approximately 30 team members.
- Planned, organised led meetings and presentations for promotional events, new stock, updated practices and setting weekly targets.
- Hosted 1-1 meetings with team member to discuss progression, targets and wellbeing.
- Attained a level 2 BIIAB personal license.
Bar supervisor and Duty Manager
Alvaston Hall Hotel, Warner Leisure Hotels
Nantwich, Cheshire
2013.08 - 2016.02
- Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
- Implemented new cocktail recipes, sparking interest amongst regular customers.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Serve as head sommelier for hotel with three bars and two restaurants.
- Ensured optimal cellar conditions to maintain wine quality.
- Coordinated special events where exclusive wines were served, increasing prestige of the establishment.
- Worked closely with management team on menu development, incorporating new wine selections into offerings.
- Enhanced customer satisfaction by recommending suitable wines for individual palate and meal pairings.
- Perfected the art of decanting aged reds thereby showcasing skill set and enhancing customer experience.
- In charge of cashing up 8 tills and 12 floor staff floats daily.
- I was resposible for stock control, transfers, deliveries and carrying out weekly stock takes.
- Recruited and trained new staff to a very high standard.
- Atained a level 2 food safety accreditation.
- Managed 60–80 team members and prioritized over 500 guests.
- Resolved issues during busy service periods across multiple departments promptly.
- Attended managerial meetings to set weekly targets and optimise guest experience.
- Resposible for organisation and delivery for large private functions and events.
- Responsible for organising and hosting weekly quiz nights for 30-40 guests.
Waiter bartender
Warner Leisure Hotels
Nantwich, Cheshire
2013.09 - 2013.08
- Provided guest service for 500-cover cabaret diner, managing orders and table needs.
- Served food and drinkpromptly, resulting in improved customer satisfaction.
- Catered special events professionally, enhancing the overall guest experience.
- Prepared cocktails.
- Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
Retail assistant
Argos
Winsford, Cheshire
2013.01 - 2013.08
- Helped in the setup of special events and promotional activities within the store.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Operation of conveyor belts ensured timely sorting of packages.
- Collaborated with team members for smooth warehouse operations.
Education
GCSEs -
Sandbach Boys School
Sandbach, Cheshire East 2012.09 - 2017.07
Diploma of Higher Education - Engineering
South Cheshire College
Crewe, Cheshire EastSkills
- Community fire safety awareness
- Kitchen hygiene advocacy
- Nutrition principles knowledge
- Cultural cuisine knowledge
- Food sourcing
- Table service coordination
- Interview technique evaluation
- Market research tools
- Sales acumen
- Recruitment software proficiency
- Contract preparation capabilities
- Proficient in hr databases
- Information technology literacy
- Salary negotiations knowledge
- Money handling proficiency
- Point of sale operation
- Customer needs anticipation
- Digital marketing basics
- Sales persuasion
- Knowledge of labour laws
- Knowledge of dietary restrictions
- Vendor relations management
- Time efficiency
- Strong negotiation
- Sales-Driven attitude
- Understanding of wine pairing
- Grilling expertise
- Handling kitchen gadgets
- Making food cost calculations
- Food presentation artistry
Affiliations
- Golf
- Hiking
- Camping
- DIY
- Car/Motorbike Mechanics
- Motorsport
- Darts
- Gaming
- Photography
Certification
- Community fire safety award
- Level 2 BIIAB personal license
- 20 hour TEFL course
- Flight path customer service award
- WorldHost customer service award
- Level 3 food hygiene award
Languages
English
Native
German
Beginner
Portuguese
Beginner
References
References available upon request.
Timeline
Freelance Photography
Self Employed
2026.01 - Current
Sous chef
The Leopard Nantwich Tap
2022.08 - Current
Chef
The Leopard Nantwich Tap
2019.08 - 2022.07
Bar manager
The Cheshire Cat
2019.01 - 2019.07
Recruitment consultant
Absolute Recruitment
2018.07 - 2019.01
General manager
The Leopard Nantwich Tap
2016.07 - 2018.06
Assistant Bar Manager and Duty Manager
Littlecote house Hotel, Warner Leisure Hotels
2016.02 - 2016.07
Waiter bartender
Warner Leisure Hotels
2013.09 - 2013.08
Bar supervisor and Duty Manager
Alvaston Hall Hotel, Warner Leisure Hotels
2013.08 - 2016.02
Retail assistant
Argos
2013.01 - 2013.08
GCSEs -
Sandbach Boys School
2012.09 - 2017.07
Diploma of Higher Education - Engineering
South Cheshire College