Kacey Mardon
Rumney
Summary
Dedicated and versatile professional working within a mental health charity and financial management sectors. Proven ability to manage front desk operations efficiently, providing compassionate and confidential support to clients and staff members Demonstrates strong organizational skills, attention to detail, Adept at handling sensitive information, coordinating schedules, and maintaining a welcoming environment. Committed to contributing to organizational success through exceptional customer service and meticulous financial assistance.
Overview
5
5
years of professional experience
Work History
Finance assistant/Receptionist
Cardiff Mind
Cardiff
09.2023 - Current
- Entered transactions into internal databases.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Updated records in XERO dataabase to keep account totals correct and current.
- Posted financial data to appropriate accounts in automated accounting system.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Managed office calendar, set new appointments and assisted with arrangements.
Customer Sales Assistant
Stradivarius
Cardiff, South Glamorgn
09.2020 - 02.2023
- Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
- Continuously improved product knowledge to maintain highest levels of service quality.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Operated cash registers with accuracy and processed cash and card transactions.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Updated product labelling and promotional pricing.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Education
NVQ Level 3 - Child and health and social care
Ysgol Bro Edern
Cardiff 08.2021
Ysgol Bro
Edern2020
Skills
- Team player
- Self-motivated
- Well organised
- Strategic upselling
- Retail customer service
- Stock rotation
- Credit and debit processing
- Cash register operations
- Fluent Welsh Speaker
- Invoice processing
- Account reconciliation
- Xero proficient
- Customer Service
- Microsoft Office
- Database administration
- Flexible
Interests
Hobbies
, Listening to music and writing music, I love to draw and enjoy spending time with family and friends.
Timeline
Finance assistant/Receptionist
Cardiff Mind
09.2023 - Current
Customer Sales Assistant
Stradivarius
09.2020 - 02.2023
NVQ Level 3 - Child and health and social care
Ysgol Bro Edern
Ysgol Bro
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