Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Additional Skills & Interests
Additional Skills & Interests
Waitress
Jack MacLellan

Jack MacLellan

Junior Manager
Isle Of Islay,GB

Summary

I am a reputable business service professional skilled in achieving profit and performance targets.

I am adept at planning and organising for improved business progress. I lead by example to motivate high-performing sales teams, as an astute manager with experience in hospitality leadership, I am skilled in building and retaining high-performing teams for positive, productive work and customer environments.

I have the ability to forecast and plan strategically to maintain excellent service whilst delivering profit margins.

I am a skilled management professional able to improve team performance and grow bar sales through top management skills and business acumen.

I am skilled in successful team leadership and business planning. I communicate and collaborate well for improved staff performance, I am calm and productive under pressure to meet demands of busy service environments.

Overview

4
4
years of professional experience

Work history

Junior Manager

Lochindaal Trading Limited
Port charlotte, Argyll
08.2022 - Current
  • Devised annual business plans to grow reach and profit.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Served customers to drive sales and deliver top-quality experiences.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Processed invoices and payment runs with complete accuracy.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Improved efficiency and productivity by acquiring new skills.
  • Developed plans and strategies to promote continuous improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Mentored employees to maximise development potential.
  • Planned staff and resources within business budgets for minimised expenditure.

Carer

James MacLellan
Isle Of Islay, Argyll
08.2020 - Current
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
  • Provided tailored support to family members through particularly difficult periods.
  • Aided clients with bedtime routines, washing and dressing.
  • Assisted clients with daily household cleaning, laundry and food preparation.
  • Supported clients in accessing social and leisure activities, developing increased independence and life satisfaction.
  • Involved clients in decision-making to promote independence.

Education

Scottish Qualifications Certificate - English Higher A

Islay High School
Argyll & Bute
08/2019 - 08/2021

Scottish Qualifications Certificate - PE Higher C

Islay High School
Argyll & Bute
08/2021 - 06/2022

Scottish Qualifications Certificate - History Higher C

Islay High School
Argyll & Bute
08/2020 - 06/2021

Scottish Qualifications Certificate - Higher Business B

Islay High School
Argyll & Bute
08/2020 - 06/2021

Some College (No Degree) - Accountancy

Edinburgh Napier
Edinburgh
06.2024

Skills

  • Knowledge of Word & Excel
  • Payroll administration
  • Problem-solving
  • Marketing
  • Public relations
  • Team building
  • Time management
  • Social media marketing
  • Leadership
  • Customer-focused
  • Communication skills
  • Drinks upselling
  • Accounting

Affiliations

  • I enjoy playing football, keeping fit, travelling abroad and dining out with my friends.

Timeline

Junior Manager

Lochindaal Trading Limited
08.2022 - Current

Carer

James MacLellan
08.2020 - Current

Scottish Qualifications Certificate - English Higher A

Islay High School
08/2019 - 08/2021

Scottish Qualifications Certificate - PE Higher C

Islay High School
08/2021 - 06/2022

Scottish Qualifications Certificate - History Higher C

Islay High School
08/2020 - 06/2021

Scottish Qualifications Certificate - Higher Business B

Islay High School
08/2020 - 06/2021

Some College (No Degree) - Accountancy

Edinburgh Napier

Additional Skills & Interests

My brother has a lifelong disability, he is 11 years older than me but has the neurological and intellectual function age of a pre school child with limited understanding.

I really enjoy taking him out for walks, to the cinema, to the bowling alley and also take him for meals out and shopping.

I feel the relationship with my brother, as someone with a profound disability has enriched my life and helped me to be patient and understanding as a person.

I highly value my role as one of his carers.

Additional Skills & Interests

My brother has a lifelong disability, he is 11 years older than me but has the neurological and intellectual function age of a pre school child with limited understanding.

I really enjoy taking him out for walks, to the cinema, to the bowling alley and also take him for meals out and shopping.

I feel the relationship with my brother, as someone with a profound disability has enriched my life and helped me to be patient and understanding as a person.

I highly value my role as one of his carers.

Jack MacLellanJunior Manager