Jack Lewis
Greater Manchester
Summary
ServiceNow Developer with experience in full-stack development and ITSM/CSM implementation. Skilled in designing, developing, and optimizing ServiceNow applications to streamline business processes. Led the initial implementation and setup of ServiceNow for ITSM workflows, establishing a foundation for improved efficiency and automation. Passionate about automation, scripting, and cloud technologies, with a strong background in software engineering. Currently developing a luxury vehicle smart system as a side project.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
ServiceNow Developer
Premex Services Ltd
, Greater Manchester
06.2023 - Current
- Sole developer for the Customer Service Management (CSM) implementation, supporting a rehabilitation business unit with 600+ suppliers.
- Developed and optimized client scripts, business rules, script includes, portals, and workflows to enhance automation and efficiency.
- Designed and implemented custom dashboards and reports to improve visibility into case management.
- Integrated ServiceNow with third-party applications to streamline data exchange and operational processes.
- Provided ServiceNow administration and development support, ensuring system stability and continuous improvement.
- Led the Vancouver and Xanadu upgrade for ServiceNow, documenting lessons learned and preparing for future upgrades.
- Built and maintained strong relationships with stakeholders, ensuring alignment between development and business needs. Regularly conducted demos, workshops, and training sessions to enhance platform adoption.
Senior Application Support Engineer
Premex Services Ltd
01.2023 - 06.2023
- Led IT team process improvements and acted as the primary contact for resolving complex legacy system issues.
- Assisted in hiring and onboarding new technical team members.
Application Support Engineer
Premex Services Ltd
04.2022 - 12.2022
IT Technician
Premex Services Ltd
07.2021 - 04.2022
Education
Bachelor of Science - Software Engineering
University of Salford
Greater Manchester 09.2018 - 05.2021
BTEC Level 3 Extended Diploma - IT
Bolton Sixth Form College
Greater Manchester 09.2016 - 05.2018
Skills
- ServiceNow Development: Client Scripts, Business Rules, Script Includes, Portals, Workflows, Dashboards, IntegrationHub
- Scripting & Automation: JavaScript (ES5), PowerShell, SQL
- Databases & Cloud: Microsoft SQL Server, Azure
- Other Tools & Platforms: VMware, ITSM, CSM, NET Legacy Migrations
- Soft Skills: Problem-Solving, Team Collaboration, Process Automation
Certification
ServiceNow Certified System Administrator (CSA)
Timeline
ServiceNow Developer
Premex Services Ltd
06.2023 - Current
Senior Application Support Engineer
Premex Services Ltd
01.2023 - 06.2023
Application Support Engineer
Premex Services Ltd
04.2022 - 12.2022
IT Technician
Premex Services Ltd
07.2021 - 04.2022
Bachelor of Science - Software Engineering
University of Salford
09.2018 - 05.2021
BTEC Level 3 Extended Diploma - IT
Bolton Sixth Form College
09.2016 - 05.2018
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