Jack King
Summary
I am a critical and logical thinker that enjoys solving problems, inside and outside of a workplace environment, using whatever tools provided and some creativity if necessary to solve them. I am a fast learner with a keen interest in studying further and acquiring as many new skills and as much new information as I can, to further increase efficiency in work and my personal life.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Advisor (Temp)
John Greed Jewellery
2025.09 - 2026.01
- Answer incoming queries through email and phone channels. Complaint handling and resolution. Assisting with stock control
Customer service Agent (Level 2)
EE
2024.10 - 2025.04
- Handled difficult situations calmly, delivering negative outcomes under pressure. Complaint handling and resolution through strict business practices. Effective communication of complex situations to customers.
Customer Service Agent
Concentrix
2022.10 - 2023.05
- Tracking incoming calls, hardware and software support. Business to Business support and tracking and compensating misplaced orders
Control Room Operator
C247
2021.10 - 2022.10
- Software support, Scheduling major security events for Area managers and mobilising response units for alarm calls.
Education
IT, Maths, English Language, English Literature
Brune Park Community School
2010.09 - 2015.06
Skills
- Problem solving
- Complaint handling
- Strong IT skills
- Customer service
- Critical thinking
- Collaboration
ACTIVITIES
I enjoy spending time producing and playing music, electronically and physically. I read frequently and enjoy exercising regularly, as well as playing video games.
Timeline
Customer Service Advisor (Temp)
John Greed Jewellery
2025.09 - 2026.01
Customer service Agent (Level 2)
EE
2024.10 - 2025.04
Customer Service Agent
Concentrix
2022.10 - 2023.05
Control Room Operator
C247
2021.10 - 2022.10
IT, Maths, English Language, English Literature
Brune Park Community School
2010.09 - 2015.06