Jack King
Summary
I am a critical and logical thinker that enjoys solving problems, inside and outside of a workplace environment, using whatever tools provided and some creativity if necessary to solve them. I am a fast learner with a keen interest in studying further and acquiring as many new skills and as much new information as I can, to further increase efficiency in work and my personal life.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Advisor (Temp)
John Greed Jewellery
09.2025 - 01.2026
- Answer incoming queries through email and phone channels. Complaint handling and resolution. Assisting with stock control
Customer service Agent (Level 2)
EE
10.2024 - 04.2025
- Handled difficult situations calmly, delivering negative outcomes under pressure. Complaint handling and resolution through strict business practices. Effective communication of complex situations to customers.
Customer Service Agent
Concentrix
10.2022 - 05.2023
- Tracking incoming calls, hardware and software support. Business to Business support and tracking and compensating misplaced orders
Control Room Operator
C247
10.2021 - 10.2022
- Software support, Scheduling major security events for Area managers and mobilising response units for alarm calls.
Education
IT, Maths, English Language, English Literature
Brune Park Community School
09.2010 - 06.2015
Skills
- Problem solving
- Complaint handling
- Strong IT skills
- Customer service
- Critical thinking
- Collaboration
ACTIVITIES
I enjoy spending time producing and playing music, electronically and physically. I read frequently and enjoy exercising regularly, as well as playing video games.
Timeline
Customer Service Advisor (Temp)
John Greed Jewellery
09.2025 - 01.2026
Customer service Agent (Level 2)
EE
10.2024 - 04.2025
Customer Service Agent
Concentrix
10.2022 - 05.2023
Control Room Operator
C247
10.2021 - 10.2022
IT, Maths, English Language, English Literature
Brune Park Community School
09.2010 - 06.2015