Jack Kidd
Summary
Resourceful individual with talent for problem solving and fostering relationships. Proficient in assessing and managing complex international medical claims, encompassing hospitalisations, emergency repatriations, and cancellations from illness. Utilises medical terminology daily and coordinates with international medical providers, medical professionals and underwriters to validate treatments and optimise cost management.
Overview
3
3
years of professional experience
Work history
Case Manager (travel insurance)
Charles Taylor
09.2025 - 03.2026
- Reviewed policy coverage and supporting documents to determine eligibility, ensuring accurate processing of claims.
- Assisted customers, brokers, and third parties in resolving inquiries and cases, enhancing customer satisfaction.
- Collaborated with healthcare professionals to deliver coordinated service and support.
- Maintained comprehensive case files and records, supporting compliance with audit and data protection standards.
Shift Leader
Tesco
07.2023 - 06.2025
- Led team of 4+ employees to achieve daily operational targets while fostering high morale through effective delegation and mentorship.
- Resolve escalated customer complaints, ensuring 100% follow-through and service recovery.
- Implemented health & safety protocols and company policies, resulting in zero compliance incidents throughout tenure.
- Managed inventory control to minimise stock discrepancies and ensure accurate stock levels.
Education
BSc (Hons) - Economics and Finance
University of Reading
A-Levels -
Abbeyfield School
Chippenham 01.2018 - 01/2020
Skills
- End-to-end claims management
- Cross-functional collaboration
- Stakeholder engagement
- Portfolio risk mitigation
- Regulatory compliance and governance
- Delegated authority oversight
- Data analysis and reporting
- Negotiation and judgment
- Business development and client retention
Volunteer Experience
Charity Kiosk, Caversham, Operated unsupervised, managing sales, cash/card transactions, and daily takings reconciliation., 10-week placement
Timeline
Case Manager (travel insurance)
Charles Taylor
09.2025 - 03.2026
Shift Leader
Tesco
07.2023 - 06.2025
A-Levels -
Abbeyfield School
01.2018 - 01/2020
BSc (Hons) - Economics and Finance
University of Reading