Jack holbird
Shildon,County Durham
Summary
I am an energetic outgoing employee, well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive knowledge to findings. Adept at multi-tasking.
Offering strong foundation in customer service and communication, with positive attitude and willingness to learn. Knowledgeable about handling transactions, maintaining store presentation, and assisting customers with queries. Ready to use and develop teamwork, problem-solving, and time management skills in any given role.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Tyre Fitter
Kwik-Fit
Newton Aycliffe, Durham
2024.11 - 2025.11
- Tyre Mounting and Dismounting: Properly installing and removing tires from vehicles, including using tire machines.
- Balancing Tyres Ensuring that tires are balanced to avoid uneven wear and vibrations while driving.
- Tyre Repairs: Performing puncture repairs, patching, or plugging tires as necessary.
- Wheel Alignment Knowledge: Understanding how misalignment affects tire wear and vehicle handling.
- Use of Tools & Machinery: Operating specialized tools such as tire changers, balancing machines, and pressure gauges.
- Tyre Inspection: Identifying signs of wear, damage, or defects in tires, such as cracks, bulges, or worn tread.
- Knowledge of Tyre Types and Sizes: Understanding various tire brands, tread patterns, and specifications for different vehicles.
- Workplace Safety: Following proper safety protocols to avoid accidents (e.g., wearing safety gear, handling equipment safely).
- Knowledge of Tyre Safety: Understanding the risks of underinflated or damaged tires and how to prevent unsafe driving conditions.
- Safe Lifting Techniques: Avoiding injury when handling heavy tires or equipment.
- Efficient Workflow: Managing time to perform tire changes, repairs, and other tasks within a reasonable timeframe.
- Prioritization: Being able to prioritize jobs, especially in a busy shop with multiple customers.
Cleaner
Park Dean Resorts
West Cowes, Isle of Wight
2024.02 - 2024.11
- Attention to detail – ensuring caravans are cleaned to a high standard for guest turnover.
- Time management – completing multiple cleans within allocated changeover times.
- Teamwork – working efficiently alongside other cleaners and housekeeping staff.
- Ability to follow procedures – adhering to cleaning checklists, health & safety, and company standards.
- Customer-focused mindset – creating a welcoming environment that enhances guest experience.
- Problem-solving skills – identifying maintenance issues or reporting damages quickly.
- Independence – able to work alone when required and manage your own caravan cleaning schedule.
- Chemical use & safety awareness – understanding safe handling, dilution, and storage of cleaning chemicals in line with COSHH and company guidelines
Delivery rider
Dominos
Newport, Isle of Wight
2023.08 - 2023.12
- Read maps and followed directions for efficient route planning.
- Achieved customer satisfaction with prompt and courteous service.
- Resolved customer complaints efficiently, enhancing brand reputation.
- Inspected and maintained vehicle regularly to minimise mechanical breakdowns.
- Provided excellent customer interaction whilst delivering products.
- Adjusted routes according to traffic conditions to maintain punctuality.
- Checked orders before dispatch, ensuring accuracy.
- Guaranteed proper food temperature on arrival, using thermal bags to retain heat.
- Delivered to customers on time by following pre-calculated route and schedule.
Retail Assistant
Southern Co-Op
West Cowes, Isle of Wight
2022.11 - 2023.02
- POS (Point of Sale) Systems: Operating cash registers, processing transactions, and handling refunds or exchanges.
- Accuracy with Cash and Card Transactions: Ensuring that all transactions are processed accurately, including cash, card, and digital payments.
- Inventory Management Software: Updating stock levels and managing online or in-store orders using retail management systems.
- Patience & Empathy: Dealing with difficult or impatient customers in a calm and friendly manner.
- Communication: Ability to listen to customers' needs and communicate product information clearly.
- Problem-solving: Quickly addressing and resolving customer issues or complaints.
Retail Assistant
The Range
West Cowes, Isle of Wight
2022.06 - 2022.09
- Delivered excellent customer service by answering queries and providing product information.
- Handled returns and exchanges in line with company policies to uphold customer loyalty.
- Maintained clean shop floor to enhance customer experience.
- Assisted with stock replenishment to ensure visually appealing store layout.
- Updated product labelling and pricing to reflect discounts and offers.
- Displayed wares in temporary structures at markets to attract new customers.
Retail assistant
Asda
Bishop Auckland, County Durham
2020.11 - 2022.02
- Managed inventory for streamlined store operations.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Education
GCSEs - Photography, English, Maths, Food Technology
King James Academy
Bishop Auckland, Durham 2014.09 - 2019.06
NVQ Level 2 - IT Computing
Bishop Auckland College
Bishop Auckland, Durham 2020.09 - 2021.07
NVQ Level 2 - Graphic Design
New College Durham
Durham 2019.09 - 2020.04
Skills
Customer service
Responsible
Critical thinking
Safety and compliance
Equipment monitoring
Operations support
Organised
Team Building
Leadership
Computer skills
Planning and Coordination
Assessment and diagnosis
Safety consciousness
Persistence
Use of manual tools
Resilience under pressure
Time efficiency
Handling cash
Point of sale operation
Stock rotation principles
MS office proficiency
Tyre repair
Tracking and alignment
Tyre repairs
Affiliations
- Cars, Motorbikes, Computers, Graphic Design, Solo Travelling.
Certification
CBT Motorbike license
Full UK Driving License
Languages
English
Native
Timeline
Tyre Fitter
Kwik-Fit
2024.11 - 2025.11
Cleaner
Park Dean Resorts
2024.02 - 2024.11
Delivery rider
Dominos
2023.08 - 2023.12
Retail Assistant
Southern Co-Op
2022.11 - 2023.02
Retail Assistant
The Range
2022.06 - 2022.09
Retail assistant
Asda
2020.11 - 2022.02
NVQ Level 2 - IT Computing
Bishop Auckland College
2020.09 - 2021.07
NVQ Level 2 - Graphic Design
New College Durham
2019.09 - 2020.04
GCSEs - Photography, English, Maths, Food Technology
King James Academy
2014.09 - 2019.06