Jack Hilbert
Sheffield
Summary
Dynamic and adaptable professional with a strong background in customer service and team collaboration. Proven ability to enhance customer experiences through excellent communication and attention to detail. Skilled in managing high-pressure environments while fostering a positive atmosphere, ensuring operational excellence and customer satisfaction.
Overview
13
13
years of professional experience
Work History
AI Data Trainer
DataAnnotation
11.2023 - Current
- Enhancing AI chatbot functionalities through natural language interactions, focusing on philosophical conversations and capabilities.
- Using a web based database to manage workload.
Bartender
The Blue Moon
03.2022 - 09.2023
- Managed high customer volumes during special events and peak hours, ensuring efficient service delivery.
- Organized live music events while effectively managing a busy events calendar.
Isolation Support Advisor
Cambridgeshire County Council
07.2021 - 03.2022
- Conducted supportive telephone outreach to individuals isolating due to COVID-19.
- Ensured all support needs were addressed through compassionate communication.
- Utilized a database to manage workload and adhere to guidelines.
- Maintained GDPR compliance throughout all communications and data handling.
Assistant Manager
Benets Cafe
06.2020 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Making gelato and other food items for sale in the cafe
Bar Manager
Lord Alfred Hotel
10.2019 - 02.2020
- Managed multiple bars in a high-traffic venue with diverse event spaces.
- Ensured optimal stock and staffing levels during peak operations.
- Delivered customised customer service for various events to enhance guest experience.
Bar Manager
The Heart and Hand
07.2018 - 10.2019
- Operated a bustling local pub, enhancing community engagement and loyalty.
- Collaborated with a small team to provide exceptional service.
- Cultivated a welcoming atmosphere that encouraged repeat patronage.
Bar Supervisor
The Mill
01.2016 - 07.2018
- Contributed to management team of high-traffic riverside pub.
- Oversaw beer cellar operations with eight rotating real ale lines, ensuring quality and variety.
Bar Supervisor
The Alex
08.2015 - 01.2016
Junior Chef
Voodoo Ray's Pizza
09.2014 - 08.2015
Bartender
The Earl of Beaconsfield
09.2012 - 09.2014
Education
Bachelor of Arts - Philosophy, First Class
Anglia Ruskin University
Cambridge08-2023
Skills
- Teamwork and collaboration
- Customer service
- Attention to detail
- Punctual and reliable
- Excellent communication
- Critical thinking
Timeline
AI Data Trainer
DataAnnotation
11.2023 - Current
Bartender
The Blue Moon
03.2022 - 09.2023
Isolation Support Advisor
Cambridgeshire County Council
07.2021 - 03.2022
Assistant Manager
Benets Cafe
06.2020 - 07.2021
Bar Manager
Lord Alfred Hotel
10.2019 - 02.2020
Bar Manager
The Heart and Hand
07.2018 - 10.2019
Bar Supervisor
The Mill
01.2016 - 07.2018
Bar Supervisor
The Alex
08.2015 - 01.2016
Junior Chef
Voodoo Ray's Pizza
09.2014 - 08.2015
Bartender
The Earl of Beaconsfield
09.2012 - 09.2014
Bachelor of Arts - Philosophy, First Class
Anglia Ruskin University
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