Jack Hembrow
Bristol
Summary
Customer-focused and motivated professional with experience in retail sales, customer service, and fast-paced customer-facing environments. Proven ability to build rapport, understand customer needs, and recommend suitable products. Confident communicator with strong attention to detail, excellent people skills, and a keen interest in motorcycles. Eager to develop product knowledge and contribute to a high-performing showroom team.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Self Employed Guitar Technician & musician
Grimm Guitar Services
2022.09 - Current
- Perform guitar repairs and maintenance.
- Support live performances with technical assistance.
- Assist customers in selecting instruments for purchase.
- Keep product knowledge current across various brands and models.
- Participate in product training as necessary.
- Deliver outstanding customer service to ensure repeat business.
SIA Licensed Door Supervisor
Various
Bristol & Bath
2022.02 - Current
- Delivering professional customer interaction while maintaining safety and security at various venues and events.
- Strong communication and conflict resolution skills.
- Managing challenging situations calmly and effectively.
- Ensuring safe and enjoyable customer journey at all times.
Bar Staff
Nailsea & Blackwell Rugby Club
2023.02 - 2023.12
- Delivered prompt and courteous service in high-pressure settings.
- Assisted with opening and closing procedures, including cash management.
- Organised stock levels and maintained cleanliness of bar area.
Sales Associate
Waitrose | Portishead, Bristol
Portishead, Bristol
2017.08 - 2019.08
- Delivered excellent customer service in a busy retail environment.
- Assisted customers with enquiries and product recommendations.
- Built rapport with regular customers and ensured positive shopping experiences.
- Supported store targets through upselling promotions and additional products.
- Handled payments, tills, stock replenishment, and day-to-day store operations.
- Worked efficiently under pressure as part of a team.
Education
Bachelor of Arts - Film
Middlesex University
London 09/2019 - 06/2022
Diploma - Creative Media Production
City Of Bristol College
Bristol 09/2017 - 06/2019
GCSEs -
Clifton High School
Bristol 09/2012 - 06/2017
Skills
- Customer Service
- Retail Sales
- Relationship Building
- Product Recommendations
- Communication
- Attention to Detail
- Computer Literate
- Fast-Paced Environments
- Teamwork
- Passion for Motorcycles
- Willingness to Learn
Certification
- SIA (Security Industry Authority)
- Qualified Licensed Door Supervisor
- Emergency First Aid at Work
Affiliations
- Perform with several live bands, regularly playing at venues and festivals.
Timeline
Bar Staff
Nailsea & Blackwell Rugby Club
2023.02 - 2023.12
Self Employed Guitar Technician & musician
Grimm Guitar Services
2022.09 - Current
SIA Licensed Door Supervisor
Various
2022.02 - Current
Sales Associate
Waitrose | Portishead, Bristol
2017.08 - 2019.08
Bachelor of Arts - Film
Middlesex University
09/2019 - 06/2022
Diploma - Creative Media Production
City Of Bristol College
09/2017 - 06/2019
GCSEs -
Clifton High School
09/2012 - 06/2017