Jack Hatt

At The Knightsbridge I was promoted from Personal Trainer to Spa and Fitness Manager. I have successfully been rewarded Knightsbridge champion employee in 2023 and employee of the year in 2024.

My role is to deliver fitness sessions and manage one of the most exclusive spa facilities with a world class gym, swimming pool, studios, Jacuzzi's, treatment rooms and steam/sauna rooms. I ensure levels of service and facilities are rival to any 5-star hotel. Standards have to be meticulous and facilities Immaculate to ensure expectations of the globally most wealthiest and highest profiled individuals are achieved.

• Introduced new personal training concept. Recruited and developed highly skilled team of trainers each specialising in different areas of fitness.
• Achieved 93%, 94% and 95% residents satisfaction rating for spa facilities and team performance in the past three years.
• Researched, developed and implemented a new booking system to enhance residents experience.
• Continued to enhance the residents experience with achieving investment in the latest Biostrength Technogym equipment, Vald performance testing kit, cold water therapy and red light therapy.
• Responsible for purchasing and budgeting for spa and gym facility. Financial reporting to Knightsbridge board and managing capex expenditure.
• Established key partnerships with local hotel and spas facilities. Organised vital charity donations including fitness kit and education to a number of local community projects including Dale Youth Boxing Club.
• Coordinated and managed all spa operations liaising with Maintenance, HR, Housekeeping, Concierge, Security, residential personal assistants and external contractors.
• Ensuring gym and spa is organised for specific high profile clients providing requested security and absolute privacy.
• Monitored utility usage and identified more cost-effective providers and in-house standards, reducing spa maintenance cost by £34,000 per month.
• Managed and organised fitness rota to ensure every residents personal training and treatment requests were booked with precision.
• Developed facility specific EOP, NOP, risk assessments and team training plans.

The position was diverse and challenging. I had been involved in key development projects including a £22million fitness centre, £6million outdoor pool facility and a £650,000 gym extension.

Working at the prestigious Hurlingham Club it is vital that customer service is first class. With hands on approach I ensured growth regarding members and guests actual spend in number of areas, including gym which resulted in significant increase in personal training bookings and increased dance studio participation. With focus on staff retention in 2017 I ensured investment was provided in key training for all levels of employees.

• Recruiting, training and supervising staff, including managing staff rotas.
• Promote the club through digital marketing campaigns using external campaign management software, Dot Mailer and 3rd party hosted websites.
• Influential in key decisions made by clubs committees.
• P&L responsibilities.
• Ensuring high standard of customer experience and engagement.
• Handling complaints and incidents to required legal and company standards.
• Preparing and checking budgets. Writing monthly or weekly reports and preparing profit projections for stakeholders.
• Conception and delivery of sport focused hospitality events.
• Ensuring health and safety policies and procedures are retained.
• Liaising with HR to deal with staffs personal, confidential and disciplinary matters.
• Managing dance studio program and relevant staffing.
  

My role as head coach was to introduce adult and junior boxing programs at Train2Fight and The NED London. As a new membership option for each facility I was integral in design, marketing and delivering of sessions.

• Promote and market memberships and programmes.
• Organise corporate and charity events.
• Deliver all junior sessions.
• Develop key partnerships with local council and schools.
• Manage membership payments and finance reporting.

With a passion for Boxing I founded Bridge Boxing Club to provide benefits of boxing to the local community. Organising a team of volunteers to renovate an old arch at St Mary's Church in Putney I have increased commercial revenue for the facility by 74% since 2019. I have also managed to continue to build a loyal and successful PT client base.

• Built key business relationships to ensure funding and sponsorship is achieved.
• Designed and developed multi-use facility to maximise potential revenue.
• Implemented marketing strategies which resulted in 65% growth of client base since 2019.

As a Fitness Centre Supervisor I ensured the Fitness Centre team delivered a first class service at all times to its members. I successfully increased squash participation and guest fee income year on year . The role included a key focus on operationally duties, financial reporting, recruiting and developing staff.

Gambado Chelsea opened in May 2006 and I was part of the management team that oversaw the opening of the flagship venue. This role allowed me to develop key skills including managing a large team of 43 employees.