Jack Hastings
Glenrothes,FIF
Summary
I am a highly organised and reliable administrative professional with experience across office administration, training coordination, order processing, and customer-facing roles. I have a proven ability to manage high volumes of work accurately to tight deadlines, maintain detailed records, and support teams through clear communication and effective coordination. Experienced in using a wide range of systems, databases, and spreadsheets, with a strong background in both charity and commercial environments. I am known for attention to detail, adaptability, and delivering a consistently high standard of service.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work history
Office Assistant
Clear Amber
Milnathort
2025.01 - Current
- Process high volumes of sales orders end-to-end to tight daily dispatch deadlines
- Print, check and allocate hundreds of orders and shipping labels with high accuracy
- Maintain order tracking spreadsheets and databases to ensure up-to-date records
- Communicate closely with colleagues and management to support smooth daily workflows
Training Administrator
Capella Charity
Edinburgh
2023.01 - 2024.09
- Managed and administered healthcare training courses using Arlo
- Liaised with delegates, answering queries and providing course information and support
- Provided administrative support during live training sessions and to course presenters
- Processed course feedback via SurveyMonkey and compiled reports to inform improvements
- Supported Capella’s sleep support line, handling enquiries and triaging urgent cases
Visitor Experience Officer
Lincolnshire County Council
Lincoln, Lincolnshire
2019.09 - 2019.12
- Delivered high-quality visitor experiences at Lincoln Castle and Lincoln Museum
- Engaged with large visitor numbers, answering queries and sharing historical knowledge
- Operated retail tills, handled cash, and completed end-of-day takings accurately
- Supported ticketing and admissions for popular attractions with high footfall
Food and beverage assistant
DoubleTree by Hilton
Lincoln, Lincolnshire
2019.07 - 2019.09
- Supported large-scale events in a fast-paced hospitality environment
- Prepared function rooms, served guests, and assisted with post-event breakdown
Bar assistant
Beefeater
Lowestoft, Suffolk
2017.11 - 2017.12
- Provided bar service during the busy Christmas period
- Served customers, prepared drinks, and maintained cleanliness standards
Administrator
Great Yarmouth College
Great Yarmouth, Norfolk
2014.12 - 2017.07
- Completed Level 2 & 3 NVQ in Business Administration while working as an apprentice
- Supported senior leadership with diary management, meetings, and documentation
- Assisted HR with recruitment administration and employee records
- Supported Finance with purchase and sales invoicing
Volunteer
Lowestoft Sixth Form College
Lowestoft, Suffolk
2012.11 - 2014.05
- Helped deliver public events promoting sustainable transport to ~4,000 visitors
- Delivered health education presentations to primary school pupils
- Awarded Bronze and Gold volunteering certificates by Suffolk County Council
Education
Bachelor of Arts - History
University of Lincoln
Lincoln, England 2018.09 - 2021.07
NVQ Level 3 - Administration
Great Yarmouth College
Great Yarmouth, Norfolk 2016.01 - 2017.07
A-Levels - ICT
Lowestoft Sixth Form College
Lowestoft 2012.09 - 2014.07
GCSEs - Mathematics, English, Science, Media Studies, Business Studies, History
Denes High School
Lowestoft, Suffolk 2009.09 - 2011.07
Skills
- Microsoft office suite proficiency
- Order processing
- Attention to Detail
- Organisation and prioritisation
- Training planning and delivery
- Advanced database use
- Effective communication skills
Timeline
Office Assistant
Clear Amber
2025.01 - Current
Training Administrator
Capella Charity
2023.01 - 2024.09
Visitor Experience Officer
Lincolnshire County Council
2019.09 - 2019.12
Food and beverage assistant
DoubleTree by Hilton
2019.07 - 2019.09
Bachelor of Arts - History
University of Lincoln
2018.09 - 2021.07
Bar assistant
Beefeater
2017.11 - 2017.12
NVQ Level 3 - Administration
Great Yarmouth College
2016.01 - 2017.07
Administrator
Great Yarmouth College
2014.12 - 2017.07
Volunteer
Lowestoft Sixth Form College
2012.11 - 2014.05
A-Levels - ICT
Lowestoft Sixth Form College
2012.09 - 2014.07
GCSEs - Mathematics, English, Science, Media Studies, Business Studies, History
Denes High School
2009.09 - 2011.07