Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Jack Hare

Pontefract,West Yorkshire

Summary

Accomplished professional with expertise in client management, partnership development, and SaaS account management. Proven track record in ensuring SLA/KPI compliance and adept at handling objections. Demonstrates exceptional high-pressure multitasking abilities, aiming to leverage skills for continued success in dynamic environments. Thrives in a target driven environment.

Overview

7
7
years of professional experience

Work history

Partner Account Manager

AVC Wise Ltd
Remote
07.2023 - Current
  • Managed key public sector clients remotely, increasing engagement and delivering SaaS through targeted marketing and consultative approaches.
  • Consistently achieved and exceeded sales and retention targets by collaborating with internal teams to streamline processes and introduce innovative solutions.
  • Built and maintained strong client relationships , addressing issues proactively and coordinating initiatives to enhance service uptake and client satisfaction.
  • Known for adaptability, strategic problem-solving, and serving as a trusted advisor to client organizations.

Sales Account Manager

Intelligent Business Partners
Wetherby, North Yorkshire
06.2022 - 07.2023
  • Served as a Sales Broker, specializing in selling SMEs within client contract periods, and managed end-to-end sales processes and negotiation, from initial client contact to deal closure between client and interested parties.
  • Managed communications with a portfolio of over 200 clients on a three-week rolling basis, consistently exceeding KPI targets.
  • Maintained excellent customer relationships through proactive email and call handling, leveraging CRM systems to track and log account activities accurately.
  • Achieved top rank on monthly sales leaderboards every month and received high customer satisfaction ratings; recognized on Trustpilot for exceptional service.

Project Coordinator

Communitas Energy CIC
Leeds, West Yorkshire
08.2021 - 06.2022
  • Supported the project manager in just-in-time (JIT) purchasing across various projects, ensuring timely and cost-effective procurement.
  • Coordinated and optimized installation teams across multiple sites, effectively reducing downtime and maximizing efficiency.
  • Communicated complex technical information clearly to vulnerable customers, ensuring they fully understood the process and felt supported.
  • Maintained master data in Excel, including detailed product and supplier information, to support accurate project tracking and resource allocation.
  • Managed ad hoc finance tasks, including invoice matching, to support accurate financial tracking and reporting.

Account Executive

Cox Automotive
Leeds, West Yorkshire
07.2019 - 08.2021
  • Exceeded SLA expectations consistently by building rapport with challenging clients, serving as a reliable central point of contact.
  • Designed and implemented an optimized account creation process with a focus on data accuracy and GDPR compliance, enabling record-breaking KPI achievements and improving overall efficiency.
  • Acted as the first point of contact for customer complaints, minimizing escalations through effective problem-solving.

Customer Service Representative

EVO Group
Normanton, West Yorkshire
12.2017 - 07.2019

Education

Bachelor of Science - Psychology (Forensic)

The Open University
10.2022 -

AAT Level 2 -

Yorkshire Coast College
Scarborough
04.2001 -

GCSE including Maths & English -

Tadcaster Grammar School

Skills

  • Client management
  • Partnership development
  • SLA/KPI compliance
  • SaaS account management
  • Objection Handling
  • High-Pressure Multitasking

Affiliations

  • I enjoy training my 2 labradors, building new skills and strong bonds through fun and focused practice. I am recently getting into golf.

References

References available upon request.

Timeline

Partner Account Manager

AVC Wise Ltd
07.2023 - Current

Bachelor of Science - Psychology (Forensic)

The Open University
10.2022 -

Sales Account Manager

Intelligent Business Partners
06.2022 - 07.2023

Project Coordinator

Communitas Energy CIC
08.2021 - 06.2022

Account Executive

Cox Automotive
07.2019 - 08.2021

Customer Service Representative

EVO Group
12.2017 - 07.2019

AAT Level 2 -

Yorkshire Coast College
04.2001 -

GCSE including Maths & English -

Tadcaster Grammar School

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Jack Hare