Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jack Handsaker

Port Talbot,West Glamorgan

Summary

Diligent individual with excellent communication and problem-solving skills, complemented by friendly and approachable demeanour. Possesses strong abilities to handle customer inquiries and manage complaints seamlessly. Aims to drive customer satisfaction and contribute positively in this seasonal and hopefully permanent role. Actively participates in volunteering tasks and events for local nonprofit organisations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

McDonalds Customer service assistant

McDonald's
Skewen, Neath Port Talbot
02.2024 - Current
  • Improved customer relations by managing customer complaints effectively.
  • Maintained a clean and orderly restaurant for customer satisfaction.
  • Handled transactions efficiently with multiple forms of payment.
  • Managed time efficiently during peak hours to limit customer waiting periods.
  • Collaborated well within a team setting, fostering a positive working atmosphere.
  • Safe food and drink handling.
  • Efficient kitchen capability.

Winter Wonderland customer assistant

Winter Wonderland Swansea - Ed and Sam
Swansea, City and County of Swansea
12.2023 - 01.2024

Job responsibilities include:

- Attentive customer service and satisfaction in stressful situations

- Stocktaking/restocking of toys

- Working on the games

I did not work at Winter wonderland for more than two months as it is a seasonal event.

Fairground Assistant

Porthcawl Fair
Porthcawl
02.2023 - 11.2023

Job responsibilities include:

- Customer care and service

- Stocktaking/restocking of toys

- Toy sales

- Working on the games

Education

Level 3 National Diploma - Engineering

Neath College
Neath, Neath Port Talbot
09.2022 - 06.2023

Level 3 Extended National Diploma - Engineering

Neath College
Neath, Neath Port Talbot
09.2023 - 06.2024

Level 2 BTEC - Welding & Fabrication

Neath College
Neath, Neath Port Talbot
09.2024 -

Skills

    Customer service (work experience)

    MMA - Current (muay thai, kickboxing, judo, jiu jitsu)

    Scouts (9 years)

    Various other local sports teams and clubs

  • Active listening
  • Complaint handling
  • Conflict resolution
  • Sales techniques
  • Time management
  • Cash handling
  • Customer Service

Accomplishments

    Gold Duke of Edinburgh Award

Certification

Certified in angle grinding and cutting.

Trained in immediate first aid



Languages

English
Native

Timeline

Level 2 BTEC - Welding & Fabrication

Neath College
09.2024 -

McDonalds Customer service assistant

McDonald's
02.2024 - Current

Winter Wonderland customer assistant

Winter Wonderland Swansea - Ed and Sam
12.2023 - 01.2024

Level 3 Extended National Diploma - Engineering

Neath College
09.2023 - 06.2024

Fairground Assistant

Porthcawl Fair
02.2023 - 11.2023

Level 3 National Diploma - Engineering

Neath College
09.2022 - 06.2023
Jack Handsaker