Jack Gilfillan
Newcastle upon Tyne,Tyne and Wear
Summary
I’m an ambitious and driven student due to graduate next month with a predicted 2:1 degree in Criminology and Forensic Science from Northumbria University. I have always been someone who pushes myself, whether that is in my personal fitness, stepping outside my comfort zone, or taking on new challenges head on. That same mentality carries into my work. With over seven years of customer-facing experience across retail, hospitality, and logistics, I have developed genuine skills in communication, building relationships, and performing under pressure. I thrive in competitive, target-driven environments and I am now looking to channel that drive into a career where hard work and results are directly rewarded.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Delivery Driver
Asda
Gosforth, Newcastle upon Tyne
2024.10 - 2026.06
- Managed a high-volume delivery route, consistently meeting time-sensitive deadlines and maintaining excellent customer satisfaction scores.
- Built strong rapport with customers on each interaction, resolving queries and complaints professionally.
- Demonstrated reliability and accountability across a two-year period of consistent performance.
Bartender
Revolution de Cuba
Newcastle upon Tyne
2023.12 - 2024.10
- Delivered high-quality cocktail service in a fast-paced, premium bar environment.
- Upsold drinks, promotions, and experiences to customers, directly contributing to revenue targets.
- Handled cash, card, and till operations accurately during busy service periods.
Machine Operator
Factory (Production)
2023.05 - 2023.09
- Operated machinery to production targets in a fast-paced manufacturing environment.
- Demonstrated strong focus, reliability, and the ability to follow precise processes under pressure.
Sales Assistant
JD Sports
2021.11 - 2023.05
- Assisted customers in finding products to suit their needs, driving sales through product knowledge and enthusiastic service.
- Consistently met individual sales targets and contributed to a positive team environment.
- Handled stock, visual merchandising, and till operations.
Shop Assistant
Lidl
2020.10 - 2021.11
- Provided efficient customer service in a fast-paced retail environment.
- Maintained store standards, handled stock replenishment, and supported team operations.
Bartender
Bar (Newcastle)
2018.01 - 2020.10
- Developed strong customer service and communication skills in a busy bar environment.
- Managed cash handling and maintained product knowledge across a varied drinks menu.
Crew Member
McDonald's
2016.01 - 2018.01
- Started first role at 16, developing core skills in customer service, teamwork, and working under pressure.
- Trained in food preparation, till operation, and maintaining hygiene standards in a regulated environment.
Education
BSc - Criminology and Forensic Science
Northumbria University
Newcastle upon TyneA-Levels - Engineering
Emmanuel College
Gateshead 2018.09 - 2020.04
GCSEs - Maths, English, science, Engineering, Technology, History, Business, Religious education
Emmanuel College
Gateshead 2013.09 - 2018.07
Skills
- Customer service
- Sales & Upselling
- Target-Driven Work Ethic
- Cash Handling & POS Systems
- Full UK Driving Licence
- Conflict Resolution
- Team Collaboration
- Microsoft Office (Word & Excel)
References
References available upon request.
INTERESTS & ACTIVITIES
I am passionate about fitness and train regularly at the gym, which has given me strong discipline, consistency, and a goal-oriented mindset. I enjoy pushing myself physically and mentally, and I am always looking to try new things and step outside my comfort zone — whether that is taking on new challenges at work or in my personal life.
Timeline
Delivery Driver
Asda
2024.10 - 2026.06
Bartender
Revolution de Cuba
2023.12 - 2024.10
Machine Operator
Factory (Production)
2023.05 - 2023.09
Sales Assistant
JD Sports
2021.11 - 2023.05
Shop Assistant
Lidl
2020.10 - 2021.11
A-Levels - Engineering
Emmanuel College
2018.09 - 2020.04
Bartender
Bar (Newcastle)
2018.01 - 2020.10
Crew Member
McDonald's
2016.01 - 2018.01
GCSEs - Maths, English, science, Engineering, Technology, History, Business, Religious education
Emmanuel College
2013.09 - 2018.07
BSc - Criminology and Forensic Science
Northumbria University