Jack Gallagher

In September 2021 I decided to move to London and transferred my job from working with the Priory at Brooke House to working in a similar role within the Priory initially at Linden Lodge in Southgate and subsequently transferring to Devonshire Road, Palmers Green where I currently work. These units are 7 bedded and 5 bedded units respectively and provide residential care to adults with severe and enduring mental health conditions and learning disability.

My day to day work entails the following

Administering oral medication (MARR)

Prepare food for clients and support clients to prepare food themselves

Provide emotional support, employing a calm and boundaried approach to manage aggressive behaviours

De-escalate difficult behaviours including swearing, aggression to staff and other residents

Escort clients to appointments including hospital outpatients, emergency attendance at A+E for self harm

Comply with statutory and mandatory training

Complete daily record of clients progress including food and fluid charts, monitoring of seizure activity, physical health observations.

Communicate with external agencies including ambulance, police, families.

Promote wellbeing and self- reliance for clients and promote healthy lifestyle and safety eg budgeting, safe road use,

• Assisting with personal care activities, such as bathing and dressing consistently promoting independence. For example helping paint a mans nails.
• Work with service users to support their community skills, eg safe road use, budgeting money, shopping,
• Promote wellbeing and self-reliance, providing boundaries and direction eg assisting service users attendance at Alcoholics Anonymous
• Monitor the physical health of individuals, continuously updating and adjusting care plans to meet health and wellbeing needs. For example aiding use of an inhaler in individual with COPD
• Provide emotional support, employing calm and boundaried approach to manage aggressive behaviours.
• De-escalate difficult behaviours including including significant self harm.
• Communicate clearly and professionally with service users and their families.
• Communicate with external agencies including police, ambulance, GROW, MENCAP
• Dispensing of medication and understanding the roles of different medications.
• Physical health monitoring- eg oxygen levels, temperature
• Medication audit- counting of medication, checking of co-workers counts.
• First Aid and Fire Marshall trained
• Attend court and probation meetings providing support to service users.
• Key Worker role.

• Till work.
• Helping customers.
• Cleaning shop floor.
• Handling money.
• Stock intake and deliveries.

• Handling money.
• Till work.
• Customer service/satisfaction.
• Process and returns.

• Customer satisfaction.
• Taking orders from customers.
• Troubleshooting.

• Cleaning cars.
• Handling money.
• Customer interaction.

• Face to face contact with customers, Learning sales techniques,.
• Telephone manner.