Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
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Jack Fryer

St. Helens,Merseyside

Summary

A resourceful professional with quick calculation ability, knowledge of gambling regulations. Proficient in money laundering awareness, casino etiquette, and cash handling. Good communication skills, particularly face to face with an ethical and honest approach. Has experience with Microsoft Office to a high level and working in a high pressure environment such as a casino or raceday bar. Has the ability to supervise or act as a team leader as well as an upselling expertise. And has a good understanding of analytical assessment from achieving a Distinction Star in Combined Science BTEC. Career goal: to leverage comprehensive skills in a dynamic and challenging environment.

Overview

4
4
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work History

Casino dealer

Genting Casinos
Liverpool, Merseyside
03.2025 - Current
  • Monitored player behaviour to identify cheating schemes or problematic issues.
  • Conducted thorough inspections of card decks before use; maintained quality control standards.
  • Managed game operations, ensuring smooth and honest play.
  • Performed financial transactions with accuracy to maintain trust amongst clients.
  • Worked flexible hours including nights, weekends and holidays catering to business needs.
  • Exchanged money for chips, facilitating easy gameplay for customers.
  • Enforced gambling rules to guarantee fair play.

Team leader

Jockey Club Catering
Haydock, St. Helens
03.2023 - Current
  • Streamlined workflow for a more efficient process.
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Provided comprehensive onboarding training to reduce learning curve for new hires.
  • Maintained professional knowledge about various drink recipes and offerings.
  • Managed customer disputes effectively, preserving the business reputation.
  • Assisted in training new staff, contributing to team efficiency.
  • Checked identification to maintain legal compliance.
  • Restocked bar efficiently during busy periods.
  • Managed bar inventory for efficient operation.
  • Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Handled and moved supplies between stores and bars for restocking and storage.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Refused drinks service to guests without appropriate proof of age.
  • Maintained clean premises, promoting a welcoming atmosphere for patrons.
  • Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
  • Trained staff for improved service quality and professionalism.

Warehouse operator

Warburtons
Widnes, Halton
11.2024 - 02.2025
  • Improved warehouse efficiency by maintaining orderly stock locations.
  • Kept clean work areas, promoting better productivity and safety standards.
  • Met tight deadlines by efficiently processing incoming shipments.
  • Picked orders accurately, reducing instances of return or exchange.
  • Collaborated with team members for smooth warehouse operations.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Loaded, secured and organised goods into delivery lanes ahead of dispatch.

Guest service assistant

Ibis Hotel
Haydock, St. Helens
08.2024 - 09.2024
  • Performed administrative tasks efficiently, aiding daily hotel operations.
  • Ensured all guest requests were met promptly, enhancing overall satisfaction.
  • Processed payments accurately for financial integrity.
  • Demonstrated knowledge of hotel amenities and services which increased guest usage.
  • Delivered exceptional service even during peak times, resulting in repeat patronage.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Recommended drinks to customers, increasing overall sales.
  • Maintained a clean and organised bar, enhancing customer satisfaction.

Crew member

Burger King
St Helens, St. Helens
06.2021 - 09.2022
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Executed daily operation procedures ensuring adherence to company's policies.
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Prepared food items according to the established recipes maintaining consistency of taste and presentation.
  • Adhered to strict hygiene practices while handling food ensuring safety at all times.
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Trained in food safety and hygiene practices.
  • Flexibly took on various roles to support workflow.
  • Took cash and card payment at checkout, providing correct change and receipts when requested.

Education

A-Levels - Statistics

Carmel College
St Helens, St. Helens
09.2021 - 06.2024

Higher National Diploma - Btec Applied Science Dual Award

Carmel College
St Helens, St. Helens
09.2021 - 06.2024

GCSEs - English, Mathematics, Geography, Science (dual), ICT,

The Sutton Academy
St Helens, St. Helens
09.2016 - 06.2021

Skills

  • Microsoft office skills
  • Microsoft Office proficient
  • Cash handling proficiency
  • Quality control adherence
  • Team Leadership
  • Staff training
  • Salesmanship
  • Upselling techniques
  • Beer and cellar management
  • POS system operation
  • Bar operations supervision
  • Gambling regulations knowledge
  • Roulette operation
  • Card dealing techniques
  • Money laundering awareness
  • Casino etiquette
  • Patience endurance
  • Beverage serving techniques
  • Knowledge on draught systems
  • Bar equipment usage
  • Liquor knowledge
  • Cellar management
  • Cleanliness maintenance
  • Time management efficiency

Affiliations

  • Coin collecting
  • Liverpool Football Club
  • St Helens Rugby League Club
  • Peaceful Walks in the Park

Certification

PFL ~ Personal Functional License acquired 04/2025 expires 04/2030

References

References available upon request.

Timeline

Casino dealer

Genting Casinos
03.2025 - Current

Warehouse operator

Warburtons
11.2024 - 02.2025

Guest service assistant

Ibis Hotel
08.2024 - 09.2024

Team leader

Jockey Club Catering
03.2023 - Current

A-Levels - Statistics

Carmel College
09.2021 - 06.2024

Higher National Diploma - Btec Applied Science Dual Award

Carmel College
09.2021 - 06.2024

Crew member

Burger King
06.2021 - 09.2022

GCSEs - English, Mathematics, Geography, Science (dual), ICT,

The Sutton Academy
09.2016 - 06.2021

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Jack Fryer