Jack Coxon
Leeds
Summary
Junior Cyber Security Analyst at Jet2.com & Jet2holidays with a strong operational IT background built across Service Desk, IT Operations, Application Support, Change Management, and enterprise support environments, having progressed internally from an IT Services Apprenticeship into Cyber Security.
Currently supporting enterprise-scale security operations including incident response, alert triage, vulnerability monitoring, and user security awareness, while continuing to develop expertise across Microsoft 365 security and cyber defence tooling. Former Royal Navy Able Seaman with experience operating in high-pressure, time-critical environments alongside NATO partners, bringing a calm, disciplined approach, strong communication skills, and the ability to work effectively with both technical and non-technical stakeholder
Overview
4
4
Years of post-secondary education
8
8
years of professional experience
Work history
Junior Cyber security analyst
Jet2.com
Leeds, West Yorkshire
2025.01 - Current
- Actively supporting day‑to‑day cyber security operations within a large enterprise environment, leveraging SIEM/IDR tooling for alert triage and investigation
- Actively using Microsoft Defender (EDR) to monitor, triage, and investigate security alerts, contributing to incident detection and response across a large enterprise environment
- Using Rapid7 to support vulnerability monitoring and threat visibility on both dark and clear web.
- Responding to third‑party security notifications, including blacklisting indicators and containing compromised accounts
- Utilizing email security platforms and conducting phishing simulation campaigns (Proofpoint & Zenguide)
- Applying Cyber Security Technologist apprenticeship training within live enterprise security operations role
- Producing clear user‑facing and internal security communications to the wider business and non technical VIPs
- Supporting the maintenance of audit-ready documentation, including weekly reporting of a range of tracked metrics and supporting compliance with PCI DSS and CAA/security regulations
- Working closely with IT Service Desk, Infrastructure, operations and external suppliers during Incident & investigations
- Leveraged Akamai client-side security tooling to identify and assess scripts executing on payment pages, reducing the risk of PII data exfiltration to unauthorised third parties.
It Services Technician
Jet2.com
Leeds, West Yorkshire
2023.09 - 2025.01
- Successfully completed the Information Technology Support Technician Apprenticeship (Distinction)
- Delivered first‑ and second‑line IT support across a large enterprise environment
- Diagnosed and resolved hardware, software, and user access issues across Windows and Microsoft 365 environments
- Provided IT hardware support and asset management, including device provisioning, tracking, and lifecycle management
- Supported Microsoft 365 services, Windows devices, and identity and access management
- Worked within Application Support, using SQL scripts to update databases and resolve booking/application issues
- Operated within IT Operations, monitoring multiple dashboards and responding to alerts as a first‑line response to incidents, including load‑balancing related issues
- Logged, prioritised, and resolved incidents in line with SLAs using ServiceNow
- Supported formal change management processes, including hosting CAB meetings ensuring controlled and auditable system changes
Racing Data Handler
PA Media
Howden, East Riding of Yorkshire
2023.01 - 2024.08
- Analysed live horse racing events in time‑critical environments, ensuring accuracy and consistency of betting data
- Updated and validated databases in real time, identifying and correcting discrepancies
- Worked to strict procedures, quality controls, and compliance requirements
- Communicated with internal teams to resolve issues and meet tight publishing deadlines
Software development intern
FDM Group
Leeds
2023.03 - 2023.05
- Exposure to enterprise software development environments
- Experience with UNIX, Java, JavaScript, HTML, Python, and SQL
Able seaman
Royal Navy
Portsmouth, Hampshire
2019.05 - 2022.10
- Served on Multiple vessels, including HMS Queen Elizabeth, undertaking force protection, access control, and armed gangway security duties
- Operated as part of a ship's response force in safety‑critical, high‑pressure environments, trained to respond to hostile threats and onboard emergencies
- Trained and exercised in firefighting, flood response, and damage control, supporting coordinated emergency response during drills and live scenarios
- Maintained and operated lifesaving equipment and Rigid Inflatable Boats (RIBs) in line with strict operational and safety standards
- Utilised tactical and encoded communication methods (including secure voice procedures, flags, and Morse code) to communicate effectively when working with other NATO naval entities
Sports Data Handler
PA Media
Howden, East Riding of Yorkshire
2018.03 - 2019.05
- Supported live football coverage through real‑time data analysis and validation
- Maintained accuracy of betting and event data under tight time constraints
- Followed defined operational procedures to ensure data integrity and consistency
Education
NVQ Level 3 - IT Support Technician
2023.09 - 2025.01
Certificate of Higher Education - Cyber Security Technologist
2025.05 -
Skills
- SOC operations, SIEM/XDR monitoring, and alert investigation
- Endpoint security, EDR, and vulnerability management
- Incident response, escalation handling, and IAM
- Email security, phishing analysis, and exposure monitoring
- Change management and enterprise IT operations
- Microsoft Defender for Endpoint, Microsoft 365 Admin, Entra ID,
- Purview, Intune, and Active Directory
- Rapid7 (SIEM/IDR, InsightVM, Threat Command)
- Proofpoint, Zenguide, Hornetsecurity
- Akamai client-side security tooling
- ServiceNow
- Analytical problem-solving and stakeholder communication
- Cross-team collaboration and user engagement
- Documentation, reporting, and time management
- Adaptable, confident, and professional in enterprise environments
Accomplishments
- Outstanding Achievement of the Year Award – Jet2 (2025)
- GDF (Great Deal Friendlier) Award – Jet2 (2025)
- West Yorkshire Highly Commended Technical Apprentice of the Year (2025)
- BAE Yorkshire & Humber Highly Commended Advanced Apprentice of the Year (2025)
- Royal Navy PT Superior Award (2019)
Timeline
Apprentify - Certificate of Higher Education, Cyber Security Technologist
2025.05 -
Junior Cyber security analyst - Jet2.com
2025.01 - Current
It Services Technician - Jet2.com
2023.09 - 2025.01
Estio - NVQ Level 3, IT Support Technician
2023.09 - 2025.01
Software development intern - FDM Group
2023.03 - 2023.05
Racing Data Handler - PA Media
2023.01 - 2024.08
Able seaman - Royal Navy
2019.05 - 2022.10
Sports Data Handler - PA Media
2018.03 - 2019.05
Affiliations
- Snowboarding
- Climbing & adventurous training
- Drone operation and aerial photography along with photo and video editing
- PC building and hardware customisation & Gaming
- Fitness and strength training
References
References available upon request.
Involvements
- Visited 10 Downing Street and the Houses of Parliament to contribute to national discussions on making holidays more affordable and increasing government funding for apprenticeships
- Participated in school visits and careers fairs, promoting apprenticeships and encouraging early engagement with technical and vocational career paths
- Active member of the Yorkshire and Humber Apprentice Ambassador Network, attending conferences and contributing to the network becoming one of the leading apprenticeship ambassador groups nationally
- Played a key role in setting up a new crew room at Birmingham Airport, installing printers, phones, IT equipment, and communications cabinets
- Hosted and supported multiple charity initiatives, including hiking challenges, coffee and cake events, and boat races
- Pitched ideas directly to the NSPCC, proposing strategies to better reach twilight‑hour workers and refine the targeting of advertising campaigns
- Contributed to the implementation of a new enterprise email protection system at Jet2, supporting rollout and operational readiness
References
References available upon request.