Summary
Overview
Work history
Education
Skills
References
Timeline
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Jack Evans

Liverpool

Summary

Motivated and reliable individual with over 3 years of experience in a fast-paced customer service environment. Currently a Crew Trainer at McDonald’s, responsible for training staff, handling cash, managing stock, and ensuring smooth operations both front-of-house and in the kitchen. Strong organisational skills, excellent attention to detail, and confident communication abilities make me well-suited for administrative, receptionist, and data entry roles.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

Crew trainer

McDonald's
Liverpool
11.2021 - Current
  • Trained new crew members on operational procedures and customer service standards.
  • Mentored team members to enhance skills and improve overall performance.
  • Implemented efficient workflows to optimise service delivery during peak hours.
  • Demonstrated effective communication skills to resolve customer complaints swiftly.
  • Assisted in inventory management and ensured proper stock levels were maintained.
  • Handled cash transactions and ensured accuracy during busy peak times.
  • Used headset systems to communicate effectively with both customers and colleagues.
  • Managed small teams within assigned work areas, ensuring tasks were completed efficiently.

Education

GCSEs - English, Maths

Lord Derby Academy
Liverpool
09.2016 - 06.2021

Skills

  • Customer service & communication (face-to-face, phone & headset)
  • Training & supervising staff
  • Cash handling & accuracy under pressure
  • Stock monitoring & record-keeping
  • Organisation & time management
  • Data entry & attention to detail
  • Microsoft Office Packages
  • Quick learner
  • Computer literate
  • Proven capability to thrive in a fast paced environment
  • Ability to work collaboratively within a team

References

References available upon request.

Timeline

Crew trainer

McDonald's
11.2021 - Current

GCSEs - English, Maths

Lord Derby Academy
09.2016 - 06.2021
Jack Evans