Summary
Overview
Work History
Education
Skills
Accomplishments
Custom
Timeline
Generic

Jack Drew

Kempston,BDF

Summary

Reliable Crew Member with dynamic and flexible style. Completes high-volume orders to meet service targets. Shares strong food preparation and safety knowledge. Experienced Mc Donald's Team Member bringing 2 years of related experience. Motivated, conscientious worker confident in using initiative and problem-solving skills to contribute to teams in diverse, customer-facing environments. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Talented and hardworking crew member prepared to contribute to business success. Committed crew member with excellent communication and customer care skills.

Overview

9
9
years of professional experience

Work History

Mc Donald's crew member

Mc Donald's
Bedford
04.2022 - Current
  • Worked fast and accurately to meet customer needs and service goals.
  • Trained in food safety and hygiene practices.
  • Attended to customers with friendly and accurate service.
  • Acted as team player by helping colleagues finish their tasks.
  • Flexibly took on various roles to support workflow.
  • Took cash and card payment at checkout, providing correct change and receipts when requested.
  • Took orders at counter and drive-through with clear communication and professionalism.
  • Addressed questions, concerns and complaints of customers.
  • Achieved excellent customer service by greeting customers and meeting quality expectations.
  • Checked completed orders for accuracy, quality and presentation.
  • Established professional relationships with peers to enhance productivity and teamwork.
  • Shared product knowledge to answer customer questions and make suggestions.
  • Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
  • Delivered fast, accurate service for positive customer experience.

Charity work

British Heart Foundation
Bedford
06.2020 - 08.2021
  • Maximized customer satisfaction by assisting with purchase selections, locating items
  • Maintained neat and clean shop floor, storage areas.
  • Greeted customers in a friendly, professional manner.
  • Trained new employees on stations.
  • Dealt with customer complaints.
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.

News paper rounds

....
Kempston, Bedford
05.2016 - 09.2016
  • Followed assigned routes for accurate, on-time newspaper delivery.
  • Greeted customers upon delivery.
  • Pushing and pulling newpaper cart.
  • Engaged positively with community members throughout delivery routes, upholding positive company reputation.

Education

Computing and IT – Level 2 BTEC - Computing and IT

Bedford College

Computing and IT – level 3 1st year - Computing and IT

Bedford College

Skills

  • Customer experience
  • Team player
  • Cash handling
  • Customer relations
  • Problem-solving
  • Public Relations
  • Order accuracy
  • Computing abilities
  • Complaint handling and resolution
  • Helpful customer service

Accomplishments

  • Achieved employee of the quarter.
  • Achieved employee of the shift.

Custom

I would like to be able to have the opportunity of rising within the company. I would like to see myself in the future to have expanded my experience, knowledge and skills in the work industry.

Timeline

Mc Donald's crew member

Mc Donald's
04.2022 - Current

Charity work

British Heart Foundation
06.2020 - 08.2021

News paper rounds

....
05.2016 - 09.2016

Computing and IT – Level 2 BTEC - Computing and IT

Bedford College

Computing and IT – level 3 1st year - Computing and IT

Bedford College

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