JACK DOWNEY
Attleborough,Norfolk
Summary
Dedicated to bringing strong communication and teamwork skills. Proven ability to handle fast-paced environments while delivering exceptional customer service. Committed to contributing to positive and efficient team dynamic, ensuring high-quality service and satisfaction.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Customer Support Consultant
Epos Now
Norwich, Norfolk
2025.06 - 2026.02
- Building a positive rapport on inbounds calls to ensure effective understanding of a customers needs, enabling first call resolution
- Assisted customers with product complaints, logging issues for investigation and providing alternative solutions
- Handling and monitoring open cases following inbounds calls, providing updates and escalating issues through to resolution.
- Managed inbound sales pipeline by qualifying enquires, progressing any potential sales, ensuring consistent follow-ups.
- Surpassed outbound call targets, to guarantee further outreach of the new lending we offered.
Crew Member
Mcdonalds
Snetterton, Norfolk
2023.01 - 2026.02
- Trained in Food safety and hygiene practices to ensure welfare of customers.
- Acted as team player by helping the team I worked with finish their tasks.
- Supported the aspirations of the store by maximising efficiency while guaranteeing quality produce.
- Addressed questions and potential concerns of customers with my work colleagues, to resolve mishaps and create a satisfactory experience.
- Prepared food and drinks within target timeframes.
- Took on various roles to provide consistent workflow.
- Prepared and packaged orders with precise presentation skills.
Paper Boy
One Stop
Attleborough, Norfolk
2020.10 - 2022.02
- Picked up and accurately sorted newspapers to improve delivery run efficiency.
- Took on additional rounds to cover for staff absences.
Education
GCSEs -
Attleborough Academy Norfolk
Attleborough, NFK 2017.09 - 2022.06
A-Levels -
Attleborough Academy Norfolk
Attleborough, NFK 2022.09 - 2024.06
LANGUAGES
English: First Language
Spanish: A1 Beginner
Timeline
Customer Support Consultant
Epos Now
2025.06 - 2026.02
Crew Member
Mcdonalds
2023.01 - 2026.02
A-Levels -
Attleborough Academy Norfolk
2022.09 - 2024.06
Paper Boy
One Stop
2020.10 - 2022.02
GCSEs -
Attleborough Academy Norfolk
2017.09 - 2022.06