Summary
Overview
Work history
Education
Skills
Timeline
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Jack Sears

Didcot,Oxfordshire

Summary

I am a dedicated and self-driven IT enthusiast with practical experience in technical support, web development, and troubleshooting. During my recent roles, I've gained hands-on skills in resolving hardware and software issues, maintaining backend systems, and supporting clients with their IT needs. My proactive approach is evident in my eagerness to learn new technologies independently, including Python, HTML/CSS, JavaScript and C#. I thrive in roles where I can apply my technical knowledge and problem-solving skills, and I am wanting to take the next step in my IT career to further develop my knowledge and skills.

Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work history

IT Assistant

Fresh Service Ltd
Dartford, Kent
04.2024 - 09.2024
  • Oversaw inventory of IT assets, maintaining accurate records.
  • Improved system efficiency by conducting regular software updates and patches.
  • Provided prompt assistance to staff for resolving IT-related issues.
  • Streamlined technical processes by creating comprehensive documentation.
  • Assisted in new software implementation projects, resulting in improved productivity.
  • Installed and configured computer systems for optimised performance.
  • Set up user accounts and permissions for secure access control.
  • Performed back-up procedures regularly, protecting valuable information.
  • Explained technical concepts using clear and concise language.
  • Produced accurate and consistent IT documentation and version control systems.
  • Scanned systems, diagnosing and correcting equipment failures and performance issues.

Volunteer IT Tech Support

Interhost
Tonbridge, Kent
01.2023 - 03.2024
  • Gathered and registered information on database.
  • Maintained and recorded customer information in database.
  • Updated website and social media

Shop Assistant

Convenience Store
Dartford, Kent
08.2022 - 12.2022
  • Maintained clean, appealing shop environment for comfortable shopping experience.
  • Assisted customers in finding desired items
  • Handled cash register efficiently, ensuring accurate transactions.
  • Checked customer IDs to confirm age before selling age-restricted products.
  • Evaluated stock used and ordered low stock items.
  • Performed regular stock rotations to use oldest stock first.

Education

GCSEs - Maths

Meadows School
Kent
12.2019 - 07.2023

GCSEs - Biology

Meadows School
Tonbridge, Kent
12.2019 - 07.2023

Skills

  • Problem Solving: Skilled in identifying root causes and implementing effective solutions
  • Independent Working: Excel in solo projects with a high level of self-discipline
  • Negotiation & Communication: Strong communicator, able to persuade and present ideas effectively
  • Decisive: Capable of making prompt decisions with positive outcomes
  • Technical Proficiency: Experience with Python, HTML/CSS, and C# to automate tasks, develop solutions, and support web and software development needs
  • Time Management: Able to prioritize tasks and handle multiple tickets or projects simultaneously in fast-paced environments
  • Customer Service: Good at understanding user issues and explaining technical solutions clearly

Timeline

IT Assistant

Fresh Service Ltd
04.2024 - 09.2024

Volunteer IT Tech Support

Interhost
01.2023 - 03.2024

Shop Assistant

Convenience Store
08.2022 - 12.2022

GCSEs - Maths

Meadows School
12.2019 - 07.2023

GCSEs - Biology

Meadows School
12.2019 - 07.2023

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Jack Sears